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keep disconnecting

lklo — Wed, 14 Jul 2021 08:25:31 GMT

my BT broadband has been setup yesterday, I found that the connection keep disconnecting. May I ask if it is normal for the new setup? Does it need some time to be stable? please advise. Thank you.

Re: keep disconnecting

imjolly — Wed, 14 Jul 2021 09:04:42 GMT

do you have FTTP or FTTC?

are you using master socket? do hub lights change colour?

check line for noise dial 17070 option 2 should be silent and best with corded phone

Re: keep disconnecting

lklo — Wed, 14 Jul 2021 09:14:18 GMT

thanks for your reply.

I guess I have fttp.. but there is no landline here, so I cannot check through this. And yes, the colour is keep changing.

Re: keep disconnecting

pippincp — Wed, 14 Jul 2021 10:07:22 GMT

Do you have one of these?

Re: keep disconnecting

lklo — Wed, 14 Jul 2021 10:14:58 GMT

thanks for reply. No, I dont have this.

Re: keep disconnecting

imjolly — Wed, 14 Jul 2021 10:22:46 GMT

if you don't have an ONT are you connecting to a openreach master socket which one

Re: keep disconnecting

lklo — Wed, 14 Jul 2021 10:24:41 GMT

should be 6

Re: keep disconnecting

pippincp — Wed, 14 Jul 2021 10:55:12 GMT

Then you have a landline. A telephone handset for about £5 is the best diagnostic tool you could have.