This topic

Moved from talktalk to bt fibre2 but capped at fibre1

mcazjoe1 — Wed, 14 Jul 2021 09:10:17 GMT

I recently moved to bt fibre 2 but my speeds are capped at fibre 1, I have tried numerous attempts to get this resolved through customer service to no avail. So as a last ditch attempt I'm hoping one of the mods can sort this for me.

Thanks

Re: Moved from talktalk to bt fibre2 but capped at fibre1

pippincp — Wed, 14 Jul 2021 10:05:46 GMT

Enter your telephone number HERE and post the result. Remove your number before posting but leave the exchange and cab number.

Re: Moved from talktalk to bt fibre2 but capped at fibre1

mcazjoe1 — Wed, 14 Jul 2021 10:53:44 GMT

@pippincp

Re: Moved from talktalk to bt fibre2 but capped at fibre1

pippincp — Wed, 14 Jul 2021 10:56:47 GMT

Exchange and cab number?

Re: Moved from talktalk to bt fibre2 but capped at fibre1

mcazjoe1 — Wed, 14 Jul 2021 11:05:00 GMT

Hi exchange is kilwinning and served by cabinet 5

Re: Moved from talktalk to bt fibre2 but capped at fibre1

imjolly — Wed, 14 Jul 2021 11:25:35 GMT

your attainable speed is only 58mb whereas from dslchecker I would expect that to be a lot higher as attainable is not affected by the package your choose. Have you tried using test socket with a filter so see if that changes connection or attainable speed?

Re: Moved from talktalk to bt fibre2 but capped at fibre1

mcazjoe1 — Wed, 14 Jul 2021 11:33:48 GMT

Hi when I was talking to bt tech department they asked me to use test socket with micro filter and I have just left it like that but it hasn't made any difference. When I was with talktalk I got 60 down and 20 up, with 4 kids using the internet and uploading to youtube I need to squeeze every little bit I can get.

Re: Moved from talktalk to bt fibre2 but capped at fibre1

imjolly — Wed, 14 Jul 2021 12:50:07 GMT

can you check MYBT and see what package it shows you to be on

Re: Moved from talktalk to bt fibre2 but capped at fibre1

mcazjoe1 — Wed, 14 Jul 2021 12:58:03 GMT

Re: Moved from talktalk to bt fibre2 but capped at fibre1

licquorice — Wed, 14 Jul 2021 13:19:53 GMT

It looks like there are 2 separate things going on here. You are on Fibre1 as your upload speed has been capped at 10Mbs but there also seems to be a fault as your download speed is below the Fibre1 cap (so Fibre2 wouldn't increase it it) although the checker shows you you should be getting closer to 80Mbs. The other oddity is that your max upload speed is very high (above even Fibre 2 cap) but your your max download speed is very low in comparison.

Re: Moved from talktalk to bt fibre2 but capped at fibre1

mcazjoe1 — Wed, 14 Jul 2021 13:37:49 GMT

All I know is that my speeds are lower with bt than talktalk and I'm on fibre 1 as you say instead as fibre 2, hopefully a mod will pick this up and sort it out before my cooling off period ends.

Re: Moved from talktalk to bt fibre2 but capped at fibre1

licquorice — Wed, 14 Jul 2021 13:59:57 GMT

Moving to fibre2 alone won't improve your download speed, only your upload speed. The low download speed needs investigating. Your downstream speed is below your handback threshold in any case, so can be reported as a slow speed fault.

Re: Moved from talktalk to bt fibre2 but capped at fibre1

JohnC2 — Wed, 14 Jul 2021 14:04:13 GMT

Hi @mcazjoe1, welcome to the forum and sorry you are not seeing the speeds you expected.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with your connection.

cheers
John

Re: Moved from talktalk to bt fibre2 but capped at fibre1

samtheaspie — Wed, 14 Jul 2021 14:36:48 GMT

I had this last week turned out i was on the wrong profile

Re: Moved from talktalk to bt fibre2 but capped at fibre1

pippincp — Wed, 14 Jul 2021 14:39:54 GMT

@samtheaspieThere is more to the OP's issue than the wrong profile.

Re: Moved from talktalk to bt fibre2 but capped at fibre1

samtheaspie — Wed, 14 Jul 2021 14:56:40 GMT

Its very similar line stats to me though.

Re: Moved from talktalk to bt fibre2 but capped at fibre1

pippincp — Wed, 14 Jul 2021 15:37:37 GMT

@samtheaspieWhich means absolutely nothing.