This topic

FTTP CBT Box

Kopite9681 — Wed, 14 Jul 2021 10:15:10 GMT

So yesterday i had a engineer come out to install FTTP, he opened up several covers along the front of the row of houses where we live and said he couldn't find our CBT box underground.

he had a piece of paper that said it should be box number xxx and the nearest box to that was xxx the difference was 1 letter 1 was a P and the other was a B, he felt it was a typo as it was the nearest box to sounding like what was on his paper.

he didnt make any effort to discover if it was or wasn't and just said i don't know so i cant do it and left.

there is blue rope tied to our house and if you pull the rope he said he can see the cables move.

needless to say i have had to book another engineer to come out and see if he can do the Job, apart from that im at a lost of what else can be done.

the engineer said BT would have to come and do it, which i said that's why your here because BT wont come out themselves and then he said i'll have to find out the co-ordinates to where our CBT box is, how do i do that and where do i find that info.

im guessing that wont be easy and i'd have thought open reach would have that info, he wasnt direct from open reach he was a 3rd party ML or LM something

Re: FTTP CBT Box

pippincp — Wed, 14 Jul 2021 10:49:41 GMT

He was obviously a 3rd party contractor. BT won't have to come out to do anything, they have no control or knowledge of the network, that is all in Openreaches purview.

Give the FTTP team a ring. 0800 587 4787

Re: FTTP CBT Box

Kopite9681 — Wed, 14 Jul 2021 10:51:48 GMT

is that number for BT or openreach, thank you for your reply

Re: FTTP CBT Box

pippincp — Wed, 14 Jul 2021 10:53:28 GMT

That is BT's team who will liase with Openreach for you.

Re: FTTP CBT Box

Kopite9681 — Wed, 14 Jul 2021 10:54:18 GMT

that's great thank you

Re: FTTP CBT Box

Kopite9681 — Thu, 15 Jul 2021 16:08:49 GMT

Well engineer came again today and the same problem can’t find the right box, however he has found that some sort of ID number is incorrect and needs to be changed.

anyone have an Idea what ID number there talking about that needs to be changed and how long it takes....thank you

Re: FTTP CBT Box

pippincp — Thu, 15 Jul 2021 17:28:30 GMT

It will be either ALID (Access Line ID) or BBEU (Broadband Service ID) at a guess.

As it sounds like it was an Openreach engineer this time then it will be done within 5 working days. Possibly tomorrow if the report gets in in time.

Re: FTTP CBT Box

Kopite9681 — Thu, 15 Jul 2021 20:21:11 GMT

No it was someone from MJ Quinn again.

i don’t know what ID he was talking about he just said I found the CBT box that leads to your house, there no blockage and the blue pull rope is there.

its just the ID is wrong and it needs changing and I’ll send that over.

I don’t know any more than that

edit: does anyone know if someone has to come back out to the box to Do the ID thing or is it done Electronically from Openreach

Re: FTTP CBT Box

pippincp — Thu, 15 Jul 2021 21:49:54 GMT

@Starwire Will possibly know. See if he drops in.

Re: FTTP CBT Box

Kopite9681 — Thu, 15 Jul 2021 21:55:16 GMT

That’ll be great if he has some answers Thank you

Re: FTTP CBT Box

Starwire — Sat, 17 Jul 2021 07:22:45 GMT

When they’re referring to the ID I can only assume they’re talking about the CBT. For some reason they have random letters like, CBBZFKN.

Either it’s been routed wrong and the SASA the CBT your line is supposed to be on is somewhere else entirely and or when they’ve put it in they’ve just labelled it wrong.

To be honest what’s written on the CBT is irrelevant, as long as it goes back to the SASA and Head End Port the OGEA Circuit is Built Off then it doesn’t matter.

To confirm it’s on the correct SASA all they need to do is put the Light Metre on and then get the Helpdesk to Turn Off the Light, of the light reading on there Metre drops to LO it means they’re on the right Head End Port and SASA.

Re: FTTP CBT Box

Kopite9681 — Mon, 19 Jul 2021 11:39:56 GMT

Iv had a call today from Openreach to arrange for the engineer to come back and complete the work so I’m guessing what ever the issue was has been fixed (or at least I hope so).

@Starwire all I know is he had some random letters for our house and he couldn’t find the box that matches it. He found the box in the end but said if he installed it, it wouldn’t connect and he has to get the ID changed.

our box was supposed to be DYP he used something on his phone to find where our box was supposed to be.