This topic

Won’t connect but blue lights in

Grainne1986 — Sun, 18 Jul 2021 22:44:47 GMT

So my bt hub has blue lights on and it won’t connect to anything!! I have done all the resets but still nothing can anyone help

PaddyB — Tue, 20 Jul 2021 10:59:04 GMT

Thank you for posting. I'm sorry if you're having problems with your connection.

What devices are you using to connect to your hub and does the issue occur on all of those devices? What error message to you get?

Can you check if you can access your hub manager?

And if so what does is show under Broadband connection status?

Thanks,

Paddy

Grainne1986 — Thu, 22 Jul 2021 20:32:33 GMT

It says that the connection stays is connected but it still won’t connect to anything in the house weather it is a phone tv or camera @PaddyB

licquorice — Thu, 22 Jul 2021 20:58:32 GMT

Turn off Smart setup

Grainne1986 — Thu, 22 Jul 2021 21:08:24 GMT

How do I turn off smart set up @licquorice

imjolly — Thu, 22 Jul 2021 21:09:52 GMT

have you turned of smart setup

licquorice — Thu, 22 Jul 2021 21:22:18 GMT

@Grainne1986 wrote:

How do I turn off smart set up @licquorice

By following the instructions in the link I posted!

Grainne1986 — Thu, 22 Jul 2021 23:02:11 GMT

I tried that link and followed the instructions but no option on smart set up on my page! @licquorice

Grainne1986 — Thu, 22 Jul 2021 23:02:49 GMT

I logged into that link they gave and I don’t have the option of smart set up

pippincp — Fri, 23 Jul 2021 00:40:00 GMT