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Disapointed with FTTP

Kopite9681 — Thu, 22 Jul 2021 08:25:24 GMT

Good Morning

So my fibre 900 was installed yesterday and to say im disapointed is a understatement.

i understand i cant get full 900 on wifi which makes sense, however on WIFI the speeds are all over the place.

this morning they were 150meg, last night about 300, however i noticed the engineer has plugged the yellow ended ethernet cable in to the WAN port and then in to the ONT and left the Red ended Ethernet on the side, does it matter what colored ended cable goes in to the router, could that be the issue.

i think there has only been 2 maybe 3 times since yesterday that we have hit 400meg

Re: Disapointed with FTTP

pippincp — Thu, 22 Jul 2021 08:30:21 GMT

Neither the ONT not the hub know or care what colour the cable is. They are both CAT5e ethernet cables.

Re: Disapointed with FTTP

Kopite9681 — Thu, 22 Jul 2021 08:48:53 GMT

Ah that's good to know, its just why the speeds are so shocking.

im using speed test to check the speeds and like i say they seem to be all over the place.

i used my iphone 6s on wifi to check the speed and got 300 which i expected with it being a old device but to go from 300 to 150 is a big drop,

my wife tried on her opa reno which is a new phone and got over 400 and today its 128

my son has the iphone xs and he only got around 200 last night

so im at a loss why its so poor

Re: Disapointed with FTTP

Kopite9681 — Thu, 22 Jul 2021 09:04:46 GMT

oh i should mention i cant test anything hard wired because i dont have anything that can be plugged in via ethernet apart from a PS5 which in a totally seperate room and all setup.

my daughter has a laptop which believe it or not doesnt have a ethernet socket which i was shocked at.

Re: Disapointed with FTTP

gg30340 — Thu, 22 Jul 2021 15:02:20 GMT

If you have not already done it make sure you turn off "smart setup" on the Smarthub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F

Re: Disapointed with FTTP

tmarsh12345 — Fri, 23 Jul 2021 16:50:19 GMT

Surely they are using cat 6 now? If not, would there be an increase in speed if you did use cat 6?

Re: Disapointed with FTTP

pippincp — Fri, 23 Jul 2021 18:34:24 GMT

@tmarsh12345 Over a distance of 1 mtr (the supplied cables) there is no difference at all between CAT5e and CAT 6 cables.

Re: Disapointed with FTTP

tmarsh12345 — Fri, 23 Jul 2021 18:54:37 GMT

OK thanks, just wondering. So it would be pointless to get fibre optic patch cables?

Re: Disapointed with FTTP

pippincp — Fri, 23 Jul 2021 18:57:24 GMT

Correct.

Re: Disapointed with FTTP

licquorice — Fri, 23 Jul 2021 19:41:24 GMT

Fibre optic patch cables don't work via RJ45 sockets

Re: Disapointed with FTTP

tmarsh12345 — Fri, 23 Jul 2021 20:24:15 GMT

OK thanks.