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Annoyed, Openreach wouldnt reset me

samtheaspie — Sat, 24 Jul 2021 08:26:21 GMT

Hi All,

So Wednesday afternoon my internet went down, I had to use my Hybrid connection and I left the grey dsl cable out because it kept connecting and disconnecting.

Anyway open reach guy came and tested everything said it was all fine. But after he wouldnt reset my line because he said id have to go through it all again. Ive now lost 7 meg. Was he right not to reset?

Re: Annoyed, Openreach wouldnt reset me

pippincp — Sat, 24 Jul 2021 08:29:47 GMT

If he found no fault the yes, he was right.

Re: Annoyed, Openreach wouldnt reset me

Starwire — Sat, 24 Jul 2021 12:04:14 GMT

They’re only supposed to do a DLM Reset if they find and fix a Hard Line Fault.

If it’s a case of, ‘No Fault Found’ at the time of their visit then they’re supposed to leave as is because the DLM Reset will wipe any DLM Data that they may need for further diagnostic testing.

Also a DLM Reset may slow your connection down even further as a Reset automatically turns off Vectoring and they have no way to turn it back on themselves as it’s an automated process by the DLM.

Re: Annoyed, Openreach wouldnt reset me

samtheaspie — Sat, 24 Jul 2021 13:06:32 GMT

Thanks for that clarification. I just was a bit confused.