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"Add a SIM card" question

Inge_Jones — Sat, 24 Jul 2021 15:09:59 GMT

On the Halo For Business page, when ordering a package, there is a "Add a SIM card" option. Is that the sim for the Halo router, or does it mean for a mobile phone?

Re: "Add a SIM card" question

Carlusha — Sat, 24 Jul 2021 16:04:25 GMT

Dunno mate. You might wish to post the question here:

Home - BT Business Community Forum

Re: "Add a SIM card" question

Inge_Jones — Sun, 25 Jul 2021 10:35:25 GMT

This has been marked as the solution but it's not the solution as I have looked through the business and the vast majority of perfectly valid posts never get a reply even when they are weeks old. Basically the business forum is dead.

Re: "Add a SIM card" question

-Richie- — Sun, 25 Jul 2021 10:57:23 GMT

If it was a residential account we can help, we know all about the terms and conditions along with the products available.
BT Business is different, with residential you order Halo you get everything you need, so no need to add anything extra, business might be different, maybe you have to select the sim and data you would require.

Guessing won't help, with business accounts you don't get the luxury consumers do with a cooling off period, so if you add something you don't need, you could be stuck with it.

Re: "Add a SIM card" question

Inge_Jones — Sun, 25 Jul 2021 11:55:01 GMT

I know. It was good of Carlusha to try and help. It *should* have been the solution! The dead forums really don't warm me to getting one of their packages though! Especially as when you phone their sales team you get contradictory answers from different agents, then you especially could do with the reassurance of experienced users!

Re: "Add a SIM card" question

-Richie- — Sun, 25 Jul 2021 12:01:06 GMT

My gut tells me it's an extra sim card with a new number, not designed to support Halo but I'm honestly guessing.