This topic

does this mean ny conection has dropped

shakey1981 — Sun, 01 Aug 2021 10:25:04 GMT

See network uptime

have not notice anything wrong with my connection just went to make a schedule for the hub lights and noticed it

Re: does this mean ny conection has dropped

imjolly — Sun, 01 Aug 2021 11:07:39 GMT

yes your hub dropped your internet connection 2+ days ago it could have been during the night and maybe even for a hub firmware update check hub stats in advanced settings technical log information and see if firmware update

Re: does this mean ny conection has dropped

shakey1981 — Sun, 01 Aug 2021 12:37:29 GMT

02:37:09,

Jul.

connection

WAN2_INTERNET_PTM

disconnected.[ERROR_NO_CARRIER]

could it be dlim as ive just joined ?

Re: does this mean ny conection has dropped

imjolly — Sun, 01 Aug 2021 12:49:21 GMT

It may have been the DLM making adjustments but as long as connection is within expected range then just watch in case it keeps dropping connection

Re: does this mean ny conection has dropped

shakey1981 — Fri, 06 Aug 2021 11:20:18 GMT

dropped again this time it looks to me as if the router rebooted aswell

Re: does this mean ny conection has dropped

pippincp — Fri, 06 Aug 2021 11:51:09 GMT

That is normal after a firmware update.

Re: does this mean ny conection has dropped

shakey1981 — Fri, 06 Aug 2021 12:06:20 GMT

bt firmware updated on th 22nd of jjuly

well i suopposed its a good sign that router remotly rebooted my line is stable guess i should be lucky it not doing it 5 6 times aday

Re: does this mean ny conection has dropped

imjolly — Fri, 06 Aug 2021 12:05:32 GMT

as system and network uptime very similar that suggests that you hub has lost power - power cut? - if just a drop in connection then that only affects network time

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: does this mean ny conection has dropped

shakey1981 — Fri, 06 Aug 2021 12:19:37 GMT

@imjolly

Serial number:

Firmware version:v0.27.06.04290-BT

Firmware updated:Thu Jul 22 10:28:08 2021

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:0 days,08 Hours59 Mins21 Secs

Data rate:20 Mbps / 80 Mbps

Maximum data rate:29.580 Mbps / 84.063 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:11.9 / 6.5

Line attenuation:6.7 / 12.1

Signal attenuation:6.6 / 14.0

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:99.7 MB Uploaded / 2.1 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

Re: does this mean ny conection has dropped

imjolly — Fri, 06 Aug 2021 12:45:56 GMT

stats look ok and max for fibre 2 80/20mb it is also top of expected speed range

the few drops have not affected your connection speed

any line noise?

Re: does this mean ny conection has dropped

shakey1981 — Fri, 06 Aug 2021 13:55:01 GMT

not that i could here