This topic

Orange light on new smart hub 2

sjm1 — Tue, 03 Aug 2021 10:23:31 GMT

Just trying to install my new smart hub 2. Followed instructions but all I get from the router is solid orange light. Have been through all the troubleshooting guides (powercycle modem, different cables etc.) but no luck. Previous house owners also had BT fibre, they had no problems. I also tried their old smarthub but same orange light. Any help appreciated.

Re: Orange light on new smart hub 2

pippincp — Tue, 03 Aug 2021 10:25:38 GMT

Do you have a dial tone on your line? Are you connecting to the master socket?

Re: Orange light on new smart hub 2

sjm1 — Tue, 03 Aug 2021 10:56:44 GMT

Thanks for quick reply. There's no dial tone when I connect through the hub/modem. There is one other socket in the house (looks like a NTE5 type), not sure if it's the master socket because it's not where the telephone line comes into the house, but I do get a dial tone and can make and recieve calls through it.

Re: Orange light on new smart hub 2

imjolly — Tue, 03 Aug 2021 11:21:09 GMT

do you have FTTP and connecting to an ONT like this

if not the are you connecting to the hub to the phone socket preferably the master of the phone socket that has a dial tone

Re: Orange light on new smart hub 2

sjm1 — Tue, 03 Aug 2021 13:13:03 GMT

Yes connected to an ONT. I think the power and optical lights are green

Re: Orange light on new smart hub 2

licquorice — Tue, 03 Aug 2021 13:25:33 GMT

Does your hub have a red WAN port, if not you will need to configure LAN port 4 as a WAN port in Advanced settings > Broadband > Full Fibre (FTTP) mode

Re: Orange light on new smart hub 2

sjm1 — Tue, 03 Aug 2021 13:41:34 GMT

Yes the hub has the red WAN port, which I've tried in the 4 ports on the modem.

Re: Orange light on new smart hub 2

licquorice — Tue, 03 Aug 2021 13:43:47 GMT

Can you confirm the colours of all the LEDs on the ONT and whether they are flashing or persistent.

Re: Orange light on new smart hub 2

supertedster — Tue, 03 Aug 2021 15:25:16 GMT

What's this mean?

Have you got something between the box on the wall and the Smart Hub 2?

Re: Orange light on new smart hub 2

pippincp — Tue, 03 Aug 2021 15:42:10 GMT

@supertedsterWhat does what mean? There should be nothing between the ONT and hub. In the OP FTTP wan't mentioned so I presumed (wrongly) the OP was referring to an FTTC connection. Shows how important it is to give good information in an opening post requesting help.

Re: Orange light on new smart hub 2

supertedster — Tue, 03 Aug 2021 16:59:21 GMT

"Yes the hub has the red WAN port, which I've tried in the 4 ports on the modem."

I was asking about this and wondering about the 4 port modem?

Re: Orange light on new smart hub 2

pippincp — Tue, 03 Aug 2021 18:32:35 GMT

@supertedsterFurther evidence of making clear what you are asking about. However, there is no 4 port ONT in use by Openreach, there was a 2 port one but the second port was for Fibre voice which has been discontinued. Present ONTs have only one port.

As to the rest without an answer from the OP we can only assume that the hub has a red ethernet port and the OP was referring to the ethernet cable supplied with the red ends, not that either the ONT or hub knows or cares what colour the ends of the cables are.

Re: Orange light on new smart hub 2

sjm1 — Tue, 03 Aug 2021 19:03:44 GMT

Sorry, I assumed the white box in the wall was an ONT. Here's some photos of the setup. Solid green lights on power, optical and Lan1

Re: Orange light on new smart hub 2

Keith_Beddoe — Tue, 03 Aug 2021 19:16:11 GMT

@sjm1

When did BT tell you your service was activated, as you cannot assume an existing connection will work?

What service did you order from BT Retail?

You have an FTTP connection which has probably not yet been configured, but you have everything connected up correctly.

Re: Orange light on new smart hub 2

pippincp — Tue, 03 Aug 2021 19:15:14 GMT

Looks like I was wrong, haven't seen one of those ONTs before.

Re: Orange light on new smart hub 2

sjm1 — Tue, 03 Aug 2021 19:37:36 GMT

I ordered Full Fibre 100, was sent an email it was ready to use 26th July. Anyone from BT here that can check this?

Re: Orange light on new smart hub 2

Keith_Beddoe — Tue, 03 Aug 2021 19:39:20 GMT

This is just a customer to customer forum, you would need to contact BT.

Re: Orange light on new smart hub 2

imjolly — Tue, 03 Aug 2021 20:05:31 GMT

Phone FTTP TEAM and see if they can help you 08005874787

Re: Orange light on new smart hub 2

licquorice — Tue, 03 Aug 2021 20:12:38 GMT

Not seen an ONT like that before but I suspect the 'Internet' LED would be lit if the service was activated.

Perhaps @Starwire might be along to enlighten us, if you'll forgive the pun.

Re: Orange light on new smart hub 2

Starwire — Tue, 03 Aug 2021 20:45:53 GMT

That’s an ECI ONT. Very rare.

I believe Openreach only used ECI in the original FTTP Trial Areas before switching to Huawei and then subsequently Nokia.

Personally I wouldn’t want to be on ECI, it’s antiquated and the speeds are limited. Last I heard they were supposed to be removing ECI Head Ends in favour of Nokia.