This topic

speed issue outside home

caledonia — Tue, 03 Aug 2021 18:34:15 GMT

Hello hope everyone is healthy

Nearly every time openreach are at the box at end of our street our broadband either stops working or goes to snails pace

every time we have to get engineer out and each one says wires loose in box but lately each time its fixed speed is getting slower despite last engineer moving wires to other side of box

my guaranteed speed is as follows

How fast will my broadband be?We estimate your:

download speed will be between 55Mbps and 73Mbps
upload speed will be between 17Mbps and 18Mbps.

How we estimate your speedsIn November 2020, we (like most providers) changed the way we estimate broadband speeds to make them more accurate. That means they might look different to what you've seen before.

Your Stay Fast GuaranteeYour Stay Fast download speed is 47Mbps.

But now only getting around the 40 mark and as a former computer repairer know my way around a router despite absolutely no changes to set up or anything else since i was getting 60+ speeds before

bt app test

you can see how they have dropped

as you can see from bottom photo the speeds have dropped by a third and i am sick getting them out every other week

p.s they did install a new fibre box in the street but think the issue started before that but not 100%

Any ideas where i go from here

btw last engineer said he got it to 47 (which happens to be my guaranteed minimum) but when i got home it was 40

P.S i don't mind phoning but you have to make sure someone in and you have to go through all the same **bleep** like is your wires connected /restart your router etc etc when that is the first things you check and i realise everyone is not at the same level and it has to be a one size fits all

sorry for the rant but its very frustrating

Re: speed issue outside home

imjolly — Tue, 03 Aug 2021 20:21:26 GMT

Your uptime is less than 2 days are you having problems with connection dropping or was that manual reset?

Try quiet line test dial 17070 option 2 should be silent and best with corded phone

Enter phone number and post results remember delete number but leave exchange and cab number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: speed issue outside home

caledonia — Tue, 03 Aug 2021 20:38:14 GMT

Manual reset for bt test

Sorry don't have a house phone and anyway every time bt engineer comes its a problem in box at end of street.

Re: speed issue outside home

caledonia — Wed, 04 Aug 2021 12:46:51 GMT

Also why does it say on bt broadband speed test that results are as expected see pic above when my guaranteed minimum speed is 47 and its showing 39

what is the threshold on the app speed test

Re: speed issue outside home

caledonia — Thu, 05 Aug 2021 19:55:15 GMT

So would i just keep phoning them weekly till they provide promised speed

Re: speed issue outside home

imjolly — Thu, 05 Aug 2021 21:11:08 GMT

The most basic test to check for broadband problems is to check your phone line for noise

You must have a phone number even if you don't use it so results from the dslchecker link I posted would help see what speed range is expected for your line

Any speeds quoted by BT are connection speeds to your hub and not download speeds to your device

Re: speed issue outside home

caledonia — Thu, 05 Aug 2021 21:20:57 GMT

My apologies i never noticed your link

Re: speed issue outside home

pippincp — Thu, 05 Aug 2021 21:24:29 GMT

You've cut off the exchange and cab number.

Re: speed issue outside home

caledonia — Mon, 18 Apr 2022 11:41:01 GMT

Cabinet 9 Fraserburgh

now down to 32 from 60 a year or so ago

guaranteed is now down to 32

whats the point of giving a gaurentee when if its not made just take it down without any consultation as well

Re: speed issue outside home

imjolly — Mon, 18 Apr 2022 11:49:54 GMT

can you post up to date router stats please

have you been able to check for noise on your line?

Re: speed issue outside home

caledonia — Mon, 18 Apr 2022 12:24:43 GMT

You cant check noise on line (digital)

My issues is they keep dropping the minimum to suit what i am getting.

Already had BT out a few times and its at their end as i have explained when i last posted.

Going to have to phone them again and get the spreadsheet i suppose with such exciting questions like “have you restarted your router”

Cant see why an exchange can go from 70mb to 45mb then 32mb and its not fluctuations once it goes down it stays there.

Re: speed issue outside home

caledonia — Sun, 06 Nov 2022 09:01:40 GMT

Now down to 30mb and stay fast guarantee is now down to 26
As its past the new guarantee BT now refuse to do anything

Contract up on 5th jan so might just move to sky as i am wasting my life away always on the phone to BT

Also last engineer moved my wires in cabinet as they were lose would where the wires are make a difference

Re: speed issue outside home

Keith_Beddoe — Sun, 06 Nov 2022 09:11:58 GMT

Sky use the same pair of wires from the cabinet, so the speed will be the same.

Speed will drop as more customers connect to the cabinet. This is caused by crosstalk between copper cable pairs which were never designed to carry broadband.

Re: speed issue outside home

caledonia — Sun, 06 Nov 2022 09:31:51 GMT

Going from 60mb to 30 mb in two years in an area where no new houses have been built seems odd where are all the new customers coming from?
Also as everytime engineers come out they say problem in the cabinet(9) Fraserburgh and get speed back up from 30mb to 45mb which is not the 62mb i was getting but better than 30mb i am getting now.

Re: speed issue outside home

caledonia — Tue, 08 Nov 2022 18:54:01 GMT

When fttp becomes available will this connect to the same cabinet or go direct to the exchange

Re: speed issue outside home

licquorice — Tue, 08 Nov 2022 19:27:32 GMT

FTTP doesn't go to the cabinet. It might not even go to your local exchange, but rather a headend exchange.

The speed drop isn't due to the number of customers in the cabinet per se, crosstalk is a function of pairs in a cable interfering with each other, ergo, the more pairs in use the higher the chance of crosstalk.