https://community.bt.com/t5/Archive-Staging/Fibre-Box-Connection-Broken/m-p/2176421#M1217488 <P>It could take up to a week for a replacement card to be installed in the cab.</P> Sat, 07 Aug 2021 15:09:23 GMT pippincp 2021-08-07T15:09:23Z https://community.bt.com/t5/Archive-Staging/Fibre-Box-Connection-Broken/m-p/2176411#M1217487 <P>I recently had an Openreach engineer visit and try to fix my Wi-Fi, as my house was not receiving broadband. After trying to fix it, he found that the connection for the fibre box that was giving my house a broadband signal was broken, and there were no spare connections coming out of the box.</P><P>He has since raised a fault on my behalf for someone to come an fix it.</P><P>Is there any way for me to track this fault? Where would this fault have been raised? Also, how long does this kind of issue normally take to fix?</P><P>The engineer that came only did so after I had made 4 appointments over the phone with customer support for an engineer to come, I've been without internet for 19 days after my activation day now.</P> Sat, 07 Aug 2021 14:31:40 GMT https://community.bt.com/t5/Archive-Staging/Fibre-Box-Connection-Broken/m-p/2176411#M1217487 faridz 2021-08-07T14:31:40Z https://community.bt.com/t5/Archive-Staging/Fibre-Box-Connection-Broken/m-p/2176421#M1217488 <P>It could take up to a week for a replacement card to be installed in the cab.</P> Sat, 07 Aug 2021 15:09:23 GMT https://community.bt.com/t5/Archive-Staging/Fibre-Box-Connection-Broken/m-p/2176421#M1217488 pippincp 2021-08-07T15:09:23Z