This topic

How do I find my broadband service ID?

curiousfellow — Sun, 08 Aug 2021 09:46:12 GMT

Getting really hacked off with BT. After about 8 years excellent Infinity service via Fibre 1 and 2, since a new cabinet was installed alongside my existing cabinet about 18 months ago, the reliability and speed of my broadband has plummeted.

To cut a long story short, my records show line speed deteriorating from over 50mb DL to now sub 40.

I need my Broadband Service ID (BBEUXXXXX) to perform BT diagnostics according to the BT Performance Tester page. How do I find this?

Re: How do I find my broadband service ID?

imjolly — Sun, 08 Aug 2021 10:05:30 GMT

try selecting phone number and then enter phone number to run advanced test just tried but as usual system not working

Re: How do I find my broadband service ID?

curiousfellow — Sun, 08 Aug 2021 10:15:05 GMT

Thanks. Tried that before but it wouldnt accept it. It has now and this is totally unacceptable. Its saying my line profile is 38.97mb on a line that happily supported 50mb not long ago and until the new faceplate was fitted was around 46mb. Looks like Im giving BT CS both barrels tomorrow!

Re: How do I find my broadband service ID?

pippincp — Sun, 08 Aug 2021 11:03:07 GMT

Post the connection stats from the hub5 Troulbleshooting/helpdesk.For HH6/Shub Advanced settings/technical log/information.

Re: How do I find my broadband service ID?

imjolly — Sun, 08 Aug 2021 11:58:46 GMT

@pippincp

tried that before and just ignored https://community.bt.com/t5/BT-Fibre-broadband/Absolutely-hopeless/m-p/2148111#M323755

Re: How do I find my broadband service ID?

pippincp — Sun, 08 Aug 2021 12:22:50 GMT

@imjolly Thanks, missed it was our clueless IT expert again.

@curiousfellow You can get your sevice ID by ringing 150 and waiting a couple of hours to ask customer services.

Re: How do I find my broadband service ID?

curiousfellow — Wed, 11 Aug 2021 16:07:47 GMT

@imjollyThanks for your input yet again. Since you posted it's a 'customer to customer' forum, it does provide much more info than I can already glean from my hub stats. Good grief, you'll be telling me to check there's no extension wiring in my circuit and am I plugged into the BT socket near to where the line comes into the house?!

@pippincpNot certain who you are referring to as our 'clueless IT expert.' No, I didnt have the pleasure of serving in 1st line support but had a self employed career in IT testing for over 25 years.