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Bt hub 2 is not working

elitrc — Fri, 13 Aug 2021 20:57:31 GMT

I’ve tried everything but the light from the hub is still flashing purple. Everything is connected to it but nothing I can do else with

Re: Bt hub 2 is not working

Keith_Beddoe — Fri, 13 Aug 2021 21:05:17 GMT

@elitrc wrote:

I’ve tried everything but the light from the hub is still flashing purple. Everything is connected to it but nothing I can do else with

What date did you place your order, and when was your service activated?

I assume you cancelled your original order, then ordered student broadband?

Re: Bt hub 2 is not working

elitrc — Fri, 13 Aug 2021 21:04:38 GMT

It supposed to be a 4G box until my order for the broadband arrive, that’s what BT said to me on the phone

Re: Bt hub 2 is not working

Keith_Beddoe — Sat, 14 Aug 2021 05:45:22 GMT

The BT Smart Hub 2 is not a 4G device. BT would need to send you a separate 4G router.