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No service Activation- “Technical Issue” for weeks on end?

Rascala — Wed, 18 Aug 2021 14:28:07 GMT

Signed up for Fibre 100 Broadband and landline on 6 July 2021. Was told the service will be activated on 5th August 2021 by an Engineer. No one turned up on the date. On ringing BT orders help desk, I was told its a “technical issue” with Open Reach and unless they fix it, nothing can be done. Not able to tell me what the issue is or when it will be fixed. I am without a landline and broadband for the last 2 weeks as the previous provider ended the service on expiry of the contract on 5 August. What is going on at Openreach and BT that they are no able to activate a service, sold to me 6 weeks ago, for two weeks?

The BT mini Wifi, sent as an interim arrangement is not fit for purpose. Drops 4G half a dozen times in a day and when its working, the WiFi does not reach parts of the house.

Re: No service Activation- “Technical Issue” for weeks on end?

RobbieMac — Wed, 18 Aug 2021 14:47:38 GMT

Hi @Rascala

Thanks for your post and welcome to the BT Community.

I am sorry for the delay with your Fibre order. I understand the time this has been going on already and I appreciate how you're feeling when you're told it's a "technical issue".

You can get in touch with us and we will manage from here. We'll check what's causing the hold up and get back to you. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: No service Activation- “Technical Issue” for weeks on end?

Rascala — Thu, 19 Aug 2021 06:16:40 GMT

Hi Robbie,

The details have been sent in a private message, as requested. Awaiting solution.