This topic

I want to go from G.Fast to VDSL connection.

ZooBurner — Wed, 18 Aug 2021 16:49:08 GMT

Hi there

I've been having many problems lately with my G.Fast connection Openreach engineers have been out many times and have always been very helpful, each time seemingly finding a fault and repairing it.

I've tried everything suggested, including different smarthubs, even a third party modem, changed all wires etc, but the connection still drops frequently and they can't explain why.

I'm thinking of going back to a stable (at least for me ) VDSL 80/20 connection which served me very well, but when i look on the website it only offers me what they think are upgrades, (no VDSL only G.Fast) do i need to call them or is there a way to order it online without it being confused for an order for second internet connection.

I am well out of contract for my G.Fast for information.

Re: I want to go from G.Fast to VDSL connection.

-Richie- — Wed, 18 Aug 2021 17:53:47 GMT

You'd have to call to talk about a downgrade, possibly need the sales support team for the regrade.
G.Fast is also fibre to the cabinet the same as Fibre 2 would be, speak to BT and see what your options are.

Re: I want to go from G.Fast to VDSL connection.

pippincp — Wed, 18 Aug 2021 17:54:32 GMT

Yes, just call and talk to sales. 0800 800 150

Re: I want to go from G.Fast to VDSL connection.

ZooBurner — Sat, 21 Aug 2021 16:36:52 GMT

Thanks pippincp and Richie for your replies. I will give them a call 🙂

Re: I want to go from G.Fast to VDSL connection.

Starwire — Sun, 22 Aug 2021 07:29:01 GMT

They can’t stop you switching from G.Fast to VDSL.

On Fibre First Exchanges they can stop you from swapping back to a Metallic Patch Service from an FTTP Service though.

Re: I want to go from G.Fast to VDSL connection.

DavidM — Sun, 22 Aug 2021 08:42:10 GMT

Hi @ZooBurner and thanks for posting.

Please let us know how you get on with this. I'd be interested to know the outcome.

Cheers

David