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Do I need an engineer for new FTTP install? conflicting advice from customer service

Jace81 — Thu, 19 Aug 2021 16:17:32 GMT

I am a bit confused. Currently I am with Talk Talk FTTC giving me only 37mb at best. Since they don't offer FTTP to my area, I am considering moving to BT for FTTP 900mb package. Having been on the phone to them a couple of times I have been told 2 different things.

1) First customer service advisor said I would need an engineer to come to the property and install cables etc as the FTTP is only new to the area and not installed to my premises.

2) Second customer service advisor said its not needed as my 'line was recently upgraded' however, I don't see how this is possible as I only have FTTC and no cables have been installed to the property and I am still on the old copper wire line on FTTC. All I would need to do is plug in the new modem/router and it will be ready.

I rang again and a 3rd customer service advisor was actually unable to tell me either way.

Can you still get FTTP on the old copper line? I am looking to keep my landline phone when I get FTTP 900mb

thanks

Re: Do I need an engineer for new FTTP install? conflicting advice from customer service

licquorice — Thu, 19 Aug 2021 16:15:48 GMT

The clue is in the name fibre to the premises. You will need an engineer visit to install the fibre cable and ONT (optical modem).

Re: Do I need an engineer for new FTTP install? conflicting advice from customer service

Jace81 — Thu, 19 Aug 2021 16:19:18 GMT

That's what I was thinking, just a bit weird to be getting conflicted answers on the matter from BT. Especially when one is saying nothing will need to be done except plug in the new router and turn it on.

Re: Do I need an engineer for new FTTP install? conflicting advice from customer service

imjolly — Thu, 19 Aug 2021 17:18:01 GMT

Enter your address and post results see what is actually available

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Do I need an engineer for new FTTP install? conflicting advice from customer service

Jace81 — Thu, 19 Aug 2021 17:21:52 GMT

Thanks, says I need a 1 stage install so an engineer is indeed needed.

Re: Do I need an engineer for new FTTP install? conflicting advice from customer service

Starwire — Thu, 19 Aug 2021 18:03:37 GMT

The 2nd guy probably thought you were getting G.Fast as Ultrafast can be delivered via FTTP and or G.Fast.

Re: Do I need an engineer for new FTTP install? conflicting advice from customer service

pippincp — Thu, 19 Aug 2021 18:06:46 GMT

It doesn't matter what stage install, you need an engineer for FTTP.

@Starwire I've yet to see 900Mb supplied via G.Fast.😁