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Setting up my Smart Hub 2

Tom20693 — Fri, 20 Aug 2021 08:54:34 GMT

Hi,

I've recently placed an order for BT Fibre 1 and would like to make sure I have have everything ready.

From what I've read online, This is my Master Socket which I will need a Microfilter to separate the phone line and broadband?

Will I also need a modem? From my understanding our rented property doesn't have Fibre so that's the reason I went for BT Fibre 1.

Any help will be amazing.

Re: Setting up my Smart Hub 2

imjolly — Fri, 20 Aug 2021 09:13:38 GMT

that is the master and you just need to connect filter and then connect SH2 to the filter and that's it - connected

SH2 is a modem/router

Re: Setting up my Smart Hub 2

licquorice — Fri, 20 Aug 2021 09:14:39 GMT

Yes, you will need a filter, no, you won't need a modem. The Smart Hub 2 is a combined modem and router.

Re: Setting up my Smart Hub 2

imjolly — Fri, 20 Aug 2021 09:18:52 GMT

have you turned of smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: Setting up my Smart Hub 2

pippincp — Fri, 20 Aug 2021 09:33:36 GMT

@licquorice @imjolly Is a filter no longer supplied with the SH2?

Re: Setting up my Smart Hub 2

imjolly — Fri, 20 Aug 2021 09:36:51 GMT

I don't know but assumed for a new customer it would be included in the box with the SH2 along with modem cable. unlike a replacement SH2 which will just come with hub

Re: Setting up my Smart Hub 2

Tom20693 — Fri, 20 Aug 2021 09:58:30 GMT

The SH2 hasn't arrived yet, should be early next week

Re: Setting up my Smart Hub 2

Tom20693 — Fri, 20 Aug 2021 10:08:51 GMT

@pippincp @licquorice @imjolly

Re: Setting up my Smart Hub 2

cazza6565 — Fri, 20 Aug 2021 11:19:02 GMT

I got mine yesterday, all you need is in the box, takes 2 mins to set up. Hopefully mine activates today , fingers crossed