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Slow internet speed

borderline — Sat, 21 Aug 2021 10:38:40 GMT

Hi ,

for the last couple of days I'm getting very slow speeds. Only improved when I restarted the hub but after a while it goes back to slow speeds.. I did a quiet line test on the line and it's ok

I don't understand much about these figures below.. but when I do a speed online, it's always below 5 mbps

Re: Slow internet speed

imjolly — Sat, 21 Aug 2021 10:42:53 GMT

you have the max connection speed for fibre 2 of 80/20mb

try running btspeedtester with ethernet connection not wifi and post results

https://www.speedtest.btwholesale.com/

Re: Slow internet speed

iniltous — Sat, 21 Aug 2021 10:47:50 GMT

Something not right , your line is connected at pretty much 80Mb download, so a 4.7Mb ‘test’ is hard to explain , how are you connecting, hardwired into the router , or using a wireless device (WiFi) ?, if you haven’t already , you need to do a test with a wired device , as any WiFi speed test is not necessary indicative of the speed at the router, and any problem could be something out of the control of your ISP or network supplier ( Openreach )
If you have only wireless devices ( phone, tablet etc ) it may be difficult to establish what the issue is

Re: Slow internet speed

borderline — Sat, 21 Aug 2021 10:53:21 GMT

I have tried this test on this BT site and it gives different results each time, 5, 8, 7...

Re: Slow internet speed

borderline — Sat, 21 Aug 2021 10:55:28 GMT

I'm on wifi. I'm not sure if I still have an ethernet cable somewhere

Re: Slow internet speed

borderline — Sat, 21 Aug 2021 11:16:58 GMT

I've found an ethernet cable and connected my work laptop to the hub. Now I'm getting good speed. The wifi must be the issue then, what to do in this case?

Re: Slow internet speed

imjolly — Sat, 21 Aug 2021 11:19:25 GMT

have you turned off smart setup in hub manager?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

have you split the networks

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

then select channels manually instead of auto use wifi analyser on phone to find best/least congested channel

Re: Slow internet speed

borderline — Sat, 21 Aug 2021 11:43:56 GMT

Thank you.

I already had smart set up off and splitted

I have changed the channel now but then I was getting crazy speeds on wifi.. how was that possible?🤣

Now it has settled to around 70 mbps

Re: Slow internet speed

imjolly — Sat, 21 Aug 2021 12:05:50 GMT

@borderline

'I have changed the channel now but then I was getting crazy speeds on wifi.. how was that possible?'

often customers get unreal speeds from BT speedtester but after few attempts usually get a correct result. been like that for ages and nothing gets done to fix it