https://community.bt.com/t5/Archive-Staging/Dropped-speed/m-p/2179216#M1217745 <P>I was getting download speed of 70mbs with an IP of plus 70,this dropped, I contacted BT they helped out never ever got above 60MBS IP since lucky to get 50mbs download now, sent me new hub out and charged me £9.99 without my permission I had my own hub that was better than this piece of **bleep** but BT can't see the info on mine, I look at my account see I am on lower speed account. So I've been charged money for something I didn't need or agree to pay and for setting up broadband which didn't need setting up, but needed correcting and putting me on the account and speeds I had and was promised when I joined BT, cheeky buggers put me on halo 3 with lower speed and more cost without any consultation or notification. Who's deciding they have the right to do this?&nbsp;</P> Sun, 22 Aug 2021 10:23:06 GMT phfixer2 2021-08-22T10:23:06Z https://community.bt.com/t5/Archive-Staging/Dropped-speed/m-p/2179216#M1217745 <P>I was getting download speed of 70mbs with an IP of plus 70,this dropped, I contacted BT they helped out never ever got above 60MBS IP since lucky to get 50mbs download now, sent me new hub out and charged me £9.99 without my permission I had my own hub that was better than this piece of **bleep** but BT can't see the info on mine, I look at my account see I am on lower speed account. So I've been charged money for something I didn't need or agree to pay and for setting up broadband which didn't need setting up, but needed correcting and putting me on the account and speeds I had and was promised when I joined BT, cheeky buggers put me on halo 3 with lower speed and more cost without any consultation or notification. Who's deciding they have the right to do this?&nbsp;</P> Sun, 22 Aug 2021 10:23:06 GMT https://community.bt.com/t5/Archive-Staging/Dropped-speed/m-p/2179216#M1217745 phfixer2 2021-08-22T10:23:06Z https://community.bt.com/t5/Archive-Staging/Dropped-speed/m-p/2179217#M1217746 <P>what was the outcome of your previous post about package changes which mods were helping with</P> <P><A href="https://community.bt.com/t5/BT-Fibre-broadband/Bt-hslo1/m-p/2157791#M325741" target="_blank">https://community.bt.com/t5/BT-Fibre-broadband/Bt-hslo1/m-p/2157791#M325741</A></P> Sun, 22 Aug 2021 10:32:00 GMT https://community.bt.com/t5/Archive-Staging/Dropped-speed/m-p/2179217#M1217746 imjolly 2021-08-22T10:32:00Z