This topic

Slow broadband speed

arekcz — Mon, 23 Aug 2021 11:14:22 GMT

Hi.Why on the Openreach website shows me the internet speed up to 80 Mbps and you can only offer me the maximum normal available download speed will be between 19-29 Mbps
Your normal available upload speed will be between 4-6 Mbps

Re: Slow broadband speed

TimCurtis — Mon, 23 Aug 2021 11:23:55 GMT

@arekcz

Hi there

It's all to do with the distance you are from the fibre cabinet and how direct the copper cabling is between your property & the cabinet. Sometimes it can take a quite roundabout route.

In my case I'm about 400m so only get approx 50/10.

Also we here are users , although there are a few BT employees who moderate the site and frequently provide outstanding service resolving users problems.

Re: Slow broadband speed

imjolly — Mon, 23 Aug 2021 11:22:58 GMT

that does not say you will get 80mb connection but that 80mb is available but only if your line supports that speed

enter your phone number if BT customer or failing that address and post results see what is available

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Slow broadband speed

arekcz — Mon, 23 Aug 2021 11:45:15 GMT

Re: Slow broadband speed

Keith_Beddoe — Mon, 23 Aug 2021 12:04:04 GMT

@arekcz

So I assume you are already an existing BT Broadband customer, as it shows a download speed of 29 Mbs on 13th August?

This is within the expected range for your line.

Slow broadband

arekcz — Mon, 23 Aug 2021 12:10:30 GMT

Re: Slow broadband

Keith_Beddoe — Mon, 23 Aug 2021 12:54:29 GMT

See https://community.bt.com/t5/BT-Fibre-broadband/Slow-broadband-speed/m-p/2179434#M329423

That is the answer, The Openreach website is not an accurate guide.

Re: Slow broadband

Will168 — Mon, 23 Aug 2021 13:12:52 GMT

@arekczwrote:
Hi.Why on the Openreach website shows me the internet speed up to 80 Mbps and you can only offer me the maximum normal available download speed will be between 19-29 Mbps
Your normal available upload speed will be between 4-6 Mbps

In fairness, it does say "up to 80 Mbps" and also gives you a note "Your speed will depend on things like how close you are to the cabinet. Your broadband provider will tell you what speed you can expect to receive when you place an order."

Re: Slow broadband

arekcz — Mon, 23 Aug 2021 15:26:55 GMT

So there's no chance of higher internet speed on my street. Not good.

Re: Slow broadband

imjolly — Mon, 23 Aug 2021 15:29:36 GMT

Unless openreach decide to install FTTP in your area you are getting as good as you can get