This topic

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

Spitfire400 — Sun, 29 Aug 2021 19:56:00 GMT

Hello there,

I have been on the phone this afternoon as speeds have been fluctuating quite badly, and went through process of power cycling the ONT, followed by the SuperHub 2. I now also seem to have upload speed capped at 50Mbps, can anyone give advice or explain what steps can be taken now to resolve this ?

Many Thanks

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

DavidM — Mon, 30 Aug 2021 08:52:53 GMT

Hi @Spitfire400 and welcome.

I'm sorry you're upload speed has been capped. It should lift automatically after a short period but I'll drop you a private message now so you can get in touch if there is now change.

Cheers

David

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

Spitfire400 — Mon, 30 Aug 2021 09:08:09 GMT

Hello David,

Many Thanks for responding to my post, no change in speed since yesterday. I had hoped it would refresh overnight, but no joy this morning so far still the same. I have replied to PM

Many Thanks

Robert

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

RobbieMac — Mon, 30 Aug 2021 13:06:11 GMT

Hi @Spitfire400

Thank you for taking the time to chat with me today.

I am really pleased that I was able to help get your upload speed up to where it should be - enjoy 😁

As agreed, I'll go ahead and close this off from here.

Cheers,

Robbie

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

Spitfire400 — Mon, 30 Aug 2021 14:19:49 GMT

Hi @RobbieMac !

Thanks again very much for sorting this out, everything so far seems great. Here's a quick speed test from 2 minutes ago :

https://www.speedtest.net/my-result/d/7b29fc62-643c-42b9-85b2-9d3c54b2939b

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

RobbieMac — Mon, 30 Aug 2021 15:43:09 GMT

@Spitfire400 wrote:

Hi @RobbieMac !

Thanks again very much for sorting this out, everything so far seems great. Here's a quick speed test from 2 minutes ago :

https://www.speedtest.net/my-result/d/7b29fc62-643c-42b9-85b2-9d3c54b2939b

That's great @Spitfire400

Happy surfing 😎

All the best,

Robbie

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

Spitfire400 — Tue, 09 Nov 2021 12:57:06 GMT

Hi Again All,

So it is only a few months since this post, and it has happened again. I have had to reboot the Hub due to some wifi devices getting buffered, and a general slowdown on the wifi connection. Doing this factory reset has greatly improved performance again, yet upload cap has crept in again. Now stuck at 50Mbps again, have called tech support who recommend leaving it for a few days, but experience tells me it won't budge again. Any chance a mod here can pick this up and unleash the full 110Mbps on our connection please?

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

NeilO — Tue, 09 Nov 2021 15:37:28 GMT

Hi @Spitfire400 as long as you leave the Hub connected it should download the correct upload profile within 24 hours of the reset. If it's still stuck tomorrow post back and let us know.

Thanks

Neil

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

snadge — Tue, 09 Nov 2021 17:38:33 GMT

can someone unleash mine too please..as per looking on forums waiting days does NOTHING as its not a xDSL connection settling??

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

Spitfire400 — Thu, 11 Nov 2021 22:11:10 GMT

Hello @NeilO ,

You were on the money this time, problem resolved after 24 hours of not changing or touching anything on the home network.

Many Thanks

Spitfire400

Re: FTTP Full Fibre 900 upload speed capped at around 50Mbps.

snadge — Sat, 13 Nov 2021 13:17:29 GMT

I kept mine on for 2 nights in a row for updates, from now on i will leave it on overnight once per week. as Im having an energy crisis

offtopic: I believe i have one of the 5 of 9 smart meters in the UK (tested in Sweden) that are overcharging by as much as 500%!! but they would not say who's smart meters were doing it,I wonder if a 'Freedom Of Information request could get that information? - it reported that it was mostly because of two components on the board, these were reading the "phase" (or something) of the electricity incorrectly, and it's your smart meter you are charged from, not from what they say you're using from their end... I used to use £1.50-£1.70 a day, now it's been double that and sometimes more in the past 2 years and even the meter itself is saying it's OVER BUDGET from previous use.

it was only when i started turning off ALL plugs before bed (bar the fridge) at night which would help a fair bit, hence he want to turn it off, I've set it up so that both the modem and router can be left switched on their own

when i used to played 4+ hours on Xbox it would be a £4-4.50 day - so that's now redundant