This topic

BT Fibre Broadband 11mbps?

Borse2008 — Thu, 02 Sep 2021 21:33:55 GMT

So when someone says im on fibre i expect high speed broadband, im at a point where i can really only move providers to Virgin Media, but dont understand why half of my postcode has been done to the new full fibre but my street still cant get above 11mbps. Ive attached my stats from my router and bt tech support said there is nothing more we can do. Any thoughts.

Re: BT Fibre Broadband 11mbps?

imjolly — Thu, 02 Sep 2021 21:57:49 GMT

Enter your phone number and post results. With your attenuation you are a long way from your street cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: BT Fibre Broadband 11mbps?

Borse2008 — Fri, 03 Sep 2021 20:09:39 GMT

@imjolly Thanks for your speedy reply

Ok so would that explain why i get a lot of drops in performance like download speeds in file downloads and just not great performance even when wired into the router not on wireless.

Re: BT Fibre Broadband 11mbps?

Borse2008 — Fri, 03 Sep 2021 20:18:37 GMT

Re: BT Fibre Broadband 11mbps?

imjolly — Fri, 03 Sep 2021 21:03:19 GMT

Are you having problems with your hub dropping Internet connection? Often?

Have you tried connecting to the test socket with a filter to see if that improves your connection speed and stability?

Re: BT Fibre Broadband 11mbps?

DavidM — Sat, 04 Sep 2021 07:30:25 GMT

Hi @Borse2008 and thanks for posting again.

Are you using your landline? Can you check for noise by dialling 17070 option 2. If there is any noise like crackling etc we'll need to report this as a line fault.

Cheers

David

Re: BT Fibre Broadband 11mbps?

iniltous — Sat, 04 Sep 2021 10:14:04 GMT

‘Fibre’ when it comes to FTTC ( fibre to the cabinet ) is pretty self explanatory the fibre goes to the cab and the existing copper cables go you your home , with this type of service the distance to the cab from your home dictates the speed you get ( close to the cab , 80Mb is possible, the further away the slower you get ). The advertising of FTTC services as ‘fibre’ is contested by some, but it was Virgin who first advertised their own FTTC system as ‘fibre’ that allowed others to advertise in the same way.
If your ‘street’ cannot get FTTP but other streets nearby can, then it could be that your street is in the program but not yet done ( with any list , someone’s at the top and someone’s on the bottom ) or it could be the other streets were an easier or more cost effective upgrade that your street , but that’s an Openreach decision, not BT Consumer