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Intermittently dropping connection

MiniMoose — Fri, 03 Sep 2021 21:24:23 GMT

Hello,

For the past week or so my VDSL infinity 1 service has begun to drop with regularity. There is no pattern to the drops, the connection may only sync up for 10 minutes and then drop again, sometimes it may stay connected for as long as 4 hours or so. There is clearly a distinct crackle on the line when conducting a quiet line test. I last had this issue in 2019, which was eventually rectified by an engineer. The issue seems to have resurfaced now so I am wondering if anyone has any suggestions.

Thanks in advance - router stats to follow

Re: Intermittently dropping connection

MiniMoose — Fri, 03 Sep 2021 21:25:15 GMT

Re: Intermittently dropping connection

licquorice — Fri, 03 Sep 2021 21:35:33 GMT

You have a line fault, report it as a noisy line don't mention broadband. Once the cause of the noise is resolved, your broadband will stop dropping connection.

Re: Intermittently dropping connection

DavidM — Sat, 04 Sep 2021 07:26:32 GMT

Hi @MiniMoose and welcome back.

Sorry you're having problems with the line again. @licquorice is correct. You need to report the line fault only and once that's sorted your connection will improve automatically. Let us know how you get on.

Cheers

David

Re: Intermittently dropping connection

MiniMoose — Sat, 04 Sep 2021 08:38:52 GMT

Thanks for your suggestions. I will report as a line fault and be back with an update following that.

Re: Intermittently dropping connection

Starwire — Sat, 04 Sep 2021 09:15:08 GMT

A Crackling Noise is usually the result of a HR, Rectified Loop or a Battery Contact.

Get that fixed and the DLM should then sort out the Broadband Connection.