This topic

Broadband checker error

jwatson2323 — Wed, 24 Jun 2020 14:41:55 GMT

if I go to the following link and enter my BT phone number I get the following error

https://www.broadbandchecker.btwholesale.com/#/ADSL

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line

I was on a trial for digital voice up until 6 weeks ago or so, so not sure if this has affected things. I have asked on chat but not really getting anywhere so was hoping someone hear might know the answer?

Thanks

Re: Broadband checker error

imjolly — Wed, 24 Jun 2020 15:16:55 GMT

I get exactly the same thing and was also on digital voice trial

Re: Broadband checker error

jwatson2323 — Wed, 24 Jun 2020 15:23:04 GMT

Thanks for that at least I’m not alone!

Re: Broadband checker error

barnpiece — Wed, 24 Jun 2020 15:59:32 GMT

I reported this problem on Digital Voice so they do know about it.

The other things I discovered is that you can't renew Line Rental Saver when it expires as that is no longer available on a Digital Voice system (I asked on the phone and the guy didn't know but he checked and said it wasn't available)!

Re: Broadband checker error

jwatson2323 — Wed, 24 Jun 2020 19:22:51 GMT

That’s good to know - did they give you any idea on timescale to sort it? Is it there problem to sort? No one on chat really understood what I was talking about.

Doesnt make much sense on line rental saver! Digital voice shouldn’t change that surely.

Re: Broadband checker error

bytebite — Fri, 26 Jun 2020 12:28:57 GMT

I tried the broadband diagnostics this morning. I ran the test over my mobile (EE) network as BT broadband was down. Hilariously, after 3 minutes the BT broadband diagnostic came back with "all okay". Couldnt even see that I was using a mobile network connection. ( BT hub unplugged, nearest neighbour 1 mile away, definitely not using landline or other WIFI ). Hmmm....a diagnostic tool that effectively tells lies. Very useful.

Re: Broadband checker error

jwatson2323 — Mon, 29 Jun 2020 21:48:29 GMT

I got a reply from the trial team. They said they are aware (as you said) and hoping a fix will be delivered some time this year. Not sure why it needs to take that long surely it's a simple problem to fix?

Re: Broadband checker error

barnpiece — Thu, 02 Jul 2020 18:45:14 GMT

I reported the problem back in mid November, so it really is taking a long time to fix!

If you do the BT Wholesale Speed Test at https://www.speedtest.btwholesale.com/, although you can do the test, you cannot use the further diagnostics either as it also doesn't recognise the digital voice phone number.

Richard

Re: Broadband checker error

McGrath1982 — Fri, 10 Jul 2020 19:02:22 GMT

Yep same for me as well. I was on the Digital voice trial and now keep getting a error.

Re: Broadband checker error

jwatson2323 — Sat, 21 Nov 2020 19:39:20 GMT

Just thought I’d check this again and it’s still not working!

Re: Broadband checker error

imjolly — Sat, 21 Nov 2020 19:46:57 GMT

I have the same problem don't think this is a priority for BT currently

Re: Broadband checker error

McGrath1982 — Wed, 21 Apr 2021 22:12:15 GMT

I was also on the digital voice trial. I’m still having this issue to this day with my phone number not being recognised. Is everyone on this thread still having the same issues?.

Re: Broadband checker error

jwatson2323 — Thu, 22 Apr 2021 00:15:43 GMT

Yep mine still doesn’t work!

Re: Broadband checker error

jwatson2323 — Tue, 21 Sep 2021 20:44:09 GMT

Anyone who was on the digital voice trial had any luck with this yet? Mine still doesn’t work..

Re: Broadband checker error

imjolly — Tue, 21 Sep 2021 21:43:59 GMT

No.

I have reported it 3 timers now but nothing ever happens