This topic

Broadband availability checker confusion

E1234TJ — Tue, 28 Sep 2021 15:23:44 GMT

When I put my address into the braodband deals page I get this message:
"Great news You can get our next generation Full Fibre broadband, with speeds up to 900Mb."

However, after I scroll down I can only see the following:

Full Fibre Essential (35Mb - 36Mb Download speed range)

Full Fibre 1 (50Mb Download speed)

Full Fibre 100 (150Mb Download speed)

I can't see the 900Mb package eventhough it says I can get it at the top of the page.

Re: Broadband availability checker confusion

imjolly — Tue, 28 Sep 2021 15:26:33 GMT

Try using the dslchecker and post results. This will give better idea of what is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Broadband availability checker confusion

E1234TJ — Tue, 28 Sep 2021 23:38:38 GMT

That is what the website you sent shows after putting in my landline.

Re: Broadband availability checker confusion

pippincp — Wed, 29 Sep 2021 07:09:11 GMT

Suprised that is the only result given but hey-ho.

Give the FTTP team a ring and find out. 0800 587 4787.

Re: Broadband availability checker confusion

someuser08 — Wed, 29 Sep 2021 09:43:50 GMT

I'm in the same situation, so think this is going to be pretty common as FTTP rollout expands. My street was FTTP enabled two weeks ago (when checker started showing FTTP available), but BT is still adamant I can't get it. What you see on the screen is actually only called "full fibre" as the speeds are from their FTTC/gfast offering. Their CS was telling me some BS about guaranteed speed/capacity not available. The rest of providers who use Openreach can all order 330 from them.

On some other forum people were saying it takes a few months sometimes for BT to be able to offer FTTP after checker says its available...

Re: Broadband availability checker confusion

imjolly — Wed, 29 Sep 2021 09:48:15 GMT

Bt normally use checker to see if available

@someuser08

enter your phone number in checker and post results

Re: Broadband availability checker confusion

someuser08 — Wed, 29 Sep 2021 09:56:18 GMT

@imjolly

Its the same as @E1234TJ - WBC FTTP 330/50 Available. "Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues. FTTP is available and a new ONT may be ordered."

I confronted BT CS about this and they admitted its not a live lookup to wholesale checker, they use some other criteria as well (but I haven't got so far to anyone who would know what exactly).

Re: Broadband availability checker confusion

imjolly — Wed, 29 Sep 2021 10:01:40 GMT

@someuser08

then you should be phoning the FTTP 08005874787 who deal with FTTP/G.FAST connections not CS

Re: Broadband availability checker confusion

someuser08 — Wed, 29 Sep 2021 10:08:31 GMT

@imjolly

Which option should select when calling? The options look the same when going via 0800800150... I already spoken to upgrade team, fault team, "value/retention" team without any luck. the only one I haven't tried is new order team...

Re: Broadband availability checker confusion

imjolly — Wed, 29 Sep 2021 10:44:14 GMT

@someuser08

I am not lucky enough to have an FTTP option so have not actually phoned the 08005874787 but numerous posts with referrals to this number have solved FTTP problems such as yours

Re: Broadband availability checker confusion

licquorice — Wed, 29 Sep 2021 11:09:48 GMT

I think the problem is that although it is the dedicated number for the FTTP team, it gets diverted to the standard CS options when busy.

Re: Broadband availability checker confusion

someuser08 — Wed, 29 Sep 2021 11:12:58 GMT

Ah, that explains it! So it should directly to them without any options? I'll keep trying then...

Re: Broadband availability checker confusion

jac_95 — Wed, 29 Sep 2021 11:17:15 GMT

I think I know why in some cases where users can get FTTP but not the 500 and 900 products. This can be due to:

some areas where their head end exchange still uses ECI based Optical Line Termination (OLT)
Backhaul capacity issues
Headend exchanges not yet upgraded to newer equipment that can utilise the faster Gigabit G-PON standards

These will be upgraded over time

Re: Broadband availability checker confusion

someuser08 — Wed, 29 Sep 2021 11:31:31 GMT

Yes, I'm aware, however in our case 300 is not showing up either...

Re: Broadband availability checker confusion

jac_95 — Wed, 29 Sep 2021 11:39:39 GMT

@someuser08 BT Consumer don't offer a FTTP 300 product.

It's just Full Fibre 1 (up to 50Mb), Full Fibre 2 (up to 74Mb), Full Fibre 100 (up to150Mb), Full Fibre 500 (upto 500Mb), Full Fibre 900 (upto 900Mb)

Re: Broadband availability checker confusion

someuser08 — Wed, 29 Sep 2021 11:49:37 GMT

@jac_95

This is news to me! According to this page is/was available for £39.99:

https://www.bt.com/campaign/full-fibre-240

(products for me listed there as Fibre Essential, Fibre 1, Full Fibre 100, Full Fibre 300)

If it's true that 300 is no longer available then it explains some things, but means I'll be migrating off BT shortly...

Re: Broadband availability checker confusion

jac_95 — Wed, 29 Sep 2021 11:54:57 GMT

Maybe a recent product refresh* still worth callings sales to see if they can offer the full fibre 300 if still on oneview.

*https://www.ispreview.co.uk/index.php/2021/08/isp-bt-makes-uk-fttp-home-broadband-packages-even-cheaper.html

Re: Broadband availability checker confusion

E1234TJ — Wed, 29 Sep 2021 17:26:25 GMT

Thanks. I called this number and they said Full fibre 300 was available at my property for £39.99.

Re: Broadband availability checker confusion

someuser08 — Wed, 29 Sep 2021 17:47:07 GMT

@E1234TJ

Did you manage to get through directly to the FTTP team? Every time I dial it I get to generic CS options...

Re: Broadband availability checker confusion

E1234TJ — Wed, 29 Sep 2021 18:54:50 GMT

Yeah I also got taken to the normal customer support. I just asked the guy what the maximum speed I could get was and provided the needed information, he said I was able to get the full fibre 300 package for 39.99, then he asked me what I was going to use the internet for and a few other questions.