Removing 50mb upload cap on new FTTP service

richedav — Fri, 01 Oct 2021 15:17:25 GMT

Hi,

Can someone please assist with removing the 50mb cap from my FTTP 900 connection. When using a 3rd party router I can get the full 960/110mb but as soon as I switch back to the SH2 ( which i need due to digital voice ) then the upload gets limited at 50mb.

Many thanks.

Re: Removing 50mb upload cap on new FTTP service

RobbieMac — Fri, 01 Oct 2021 15:29:02 GMT

Hi @richedav

Thanks for your post and welcome back!

Sorry for the upload speed issues you're having when using your Smart Hub 2. The Community aren't going to be able to offer help with this I'm afraid - It's something we'll need to resolve for you from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Removing 50mb upload cap on new FTTP service

Re: Removing 50mb upload cap on new FTTP service