This topic

FTTC Line Reset

lsbaker3179 — Sat, 02 Oct 2021 10:45:26 GMT

Hi,

Is it possible to get an FTTC line reset? I seem to have been stuck on 54Mbps download since we had a series of powercuts earlier in the year. I was expecting the speed to pick back up to its normal speed of around 66Mbps over time but it seems to me to be stuck for some reason.

Here are the screen shots of from my router:

Thanks

Lee

Re: FTTC Line Reset

imjolly — Sat, 02 Oct 2021 10:49:14 GMT

are you a BT Broadband customer?

Re: FTTC Line Reset

lsbaker3179 — Sat, 02 Oct 2021 10:50:15 GMT

Yes I am BT Broadband customer.

Re: FTTC Line Reset

Starwire — Sat, 02 Oct 2021 16:20:40 GMT

Your CP can’t do DLM Resets for FTTC as they don’t own/maintain and or have access to the DSLAM.

Only Openreach can and in order for them to do that then you’ll have to have an Openreach Engineer visit.

Opereach did run a trial some time back where CP’s could request DLM Resets without the need for an Engineer visit but that seems to have died a death. Also I don’t think BT Consumer were even part of the Trial.

Re: FTTC Line Reset

NeilO — Sun, 03 Oct 2021 09:08:04 GMT

Hi, @lsbaker3179 I'm sorry to see your speed hasn't improved after the power cuts, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

@Starwire we were part of the trial and certain teams within Consumer can still send these requests over to Openreach but only if it's appropriate. In the majority of instances, an engineer will still be sent to ensure there are no underlying issues with the line.

Thanks

Neil

Re: FTTC Line Reset

lsbaker3179 — Sun, 03 Oct 2021 09:30:08 GMT

Thanks everyone who replied.

@NeilO I have replied to your PM with all the requested info.

Thanks
Lee