This topic

My neighbour has FTTP but it's not available to me

stonypaul — Tue, 05 Oct 2021 10:32:48 GMT

My neighbour and I share the same postcode, telegraph pole and green cabinet. He is up and running with FTTP but all the online checkers I try say it's not available to me. And it seems that I'm surrounded by fibre enabled poles in my area. I've tried ringing BT and Openreach but I'm having no luck whatsoever, what next?

Re: My neighbour has FTTP but it's not available to me

Keith_Beddoe — Tue, 05 Oct 2021 10:36:49 GMT

@stonypaul

Are you an existing BT Broadband customer?

Re: My neighbour has FTTP but it's not available to me

imjolly — Tue, 05 Oct 2021 10:37:26 GMT

if Bt broadband customer then enter phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: My neighbour has FTTP but it's not available to me

stonypaul — Tue, 05 Oct 2021 10:37:44 GMT

No I'm not, is that relevant?

Re: My neighbour has FTTP but it's not available to me

Keith_Beddoe — Tue, 05 Oct 2021 10:40:44 GMT

@stonypaul wrote:

No I'm not, is that relevant?

@stonypaul Yes it is, as this is a BT Retail customer forum, and has no connection to Openreach.

If you get your broadband from another provider, then you need to ask on their user forum.

Re: My neighbour has FTTP but it's not available to me

imjolly — Tue, 05 Oct 2021 10:40:22 GMT

you should be posting on your own ISP forum

anyway try using address in checker - just not as accurate

Re: My neighbour has FTTP but it's not available to me

stonypaul — Tue, 05 Oct 2021 10:41:21 GMT

@imjolly I tried that checker even though I'm not with BT and it says that FTTP is not available. Does that mean not available from BT because I'm with with BT or not available full stop?

Re: My neighbour has FTTP but it's not available to me

Keith_Beddoe — Tue, 05 Oct 2021 10:46:38 GMT

@stonypaul

Not all providers offer FTTP, so you would need to ask your existing provider, as the Openreach address checker is not accurate.

Re: My neighbour has FTTP but it's not available to me

imjolly — Tue, 05 Oct 2021 10:48:30 GMT

that would suggest FTTP not available to you as the address checker works whether BT or not

Re: My neighbour has FTTP but it's not available to me

Anonymous — Tue, 05 Oct 2021 19:55:41 GMT

@stonypaul

Is your neighbour's FTTP provided by a company using Openreach's infrastructure - eg BT?

In my area, Milton Keynes, whilst Openreach are installing fibre in some areas, my particular estate is currently only cabled up by Cityfibre - which BT do not use.

Could this be the case in your area as well?