This topic

Frequent disconnections (Reboot,Reconfiguration,forced termination)

cowo8 — Mon, 11 Oct 2021 12:56:45 GMT

13:36:12, 11 Oct.

:VLAN VLAN_DATA disconnected

13:36:12, 11 Oct.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

13:36:12, 11 Oct.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

13:36:11, 11 Oct.

BR_LAN:The LAN DHCPv6 Server is active

13:36:10, 11 Oct.

ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.11.109] is deleted

13:36:10, 11 Oct.

ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.11.109] is deleted

13:36:10, 11 Oct.

BR_LAN:The LAN DHCPv6 Server is inactive

13:36:09, 11 Oct.

BR_LAN:The LAN DHCPv6 Server is active

13:36:09, 11 Oct.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

13:36:09, 11 Oct.

BR_LAN:The LAN DHCPv6 Server is inactive

13:36:09, 11 Oct.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

Having problems with frequent disconnections that last for 1-2 mins and it seems I aways get the same message:

Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

Have contacted BT previously and had an engineer round, by the time they got here the connection wasn't dropping out as much, but it's started again. Every time I contact BT by the time the engineer is round it generally tends to start working again.

They couldn't find an obvious fault last time, can anyone offer advice?

I am using ethernet however frequent disconnections for others on general WiFi as well.

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

JohnC2 — Tue, 12 Oct 2021 15:40:28 GMT

Hi @cowo8, welcome back, and sorry you have a problem with your broadband connection.

Would you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information.

Have you tried the quiet line test with a corded phone? - dial 17070 option 2 - the line should be silent.

cheers

John

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

cowo8 — Tue, 12 Oct 2021 17:47:34 GMT

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 17 Hours 3 Minutes 29 Seconds

Data rate:

6.00 Mbps / 36.52 Mbps

Maximum data rate:

7429 / 38960

Noise margin:

7.3 dB / 6.8 dB

Line attenuation:

38.3 dB

Signal attenuation:

24.7 dB / 38.3 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

1 GB Uploaded / 5 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-RG52

2.4 GHz wireless channel:

Channel 11

5 GHz wireless network name:

BTHub6-RG52-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Hi John

I've included stats in the spoiler if there's anything you notice (connection hasn't gone down today)

I searched for the same issue and had a low noise on the quiet line test so reported this and should have someone coming round tomorrow

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

cowo8 — Wed, 13 Oct 2021 17:52:35 GMT

Engineer has came round and apparently switched some things in the cabinet but same issue has appeared again with frequent disconnections

18:51:31, 13 Oct.

:PPPoE error: timeout

18:51:27, 13 Oct.

:PPPoE error: timeout

18:51:23, 13 Oct.

ptm0.101:VLAN VLAN_DATA connected

18:51:22, 13 Oct.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

18:51:22, 13 Oct.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

18:51:22, 13 Oct.

dsl:VDSL link Up: Down Rate=42969Kbps, Up Rate=8480Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

18:51:01, 13 Oct.

:VLAN VLAN_DATA disconnected

18:51:00, 13 Oct.

BR_LAN:The LAN DHCPv6 Server is active

18:51:00, 13 Oct.

ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.11.109] is deleted

18:51:00, 13 Oct.

ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.11.109] is deleted

18:51:00, 13 Oct.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

18:51:00, 13 Oct.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

18:51:00, 13 Oct.

BR_LAN:The LAN DHCPv6 Server is inactive

18:50:59, 13 Oct.

BR_LAN:The LAN DHCPv6 Server is active

18:50:59, 13 Oct.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

18:50:59, 13 Oct.

BR_LAN:The LAN DHCPv6 Server is inactive

18:50:59, 13 Oct.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

18:50:59, 13 Oct.

BR_LAN:The LAN DHCPv6 Server is active

18:50:58, 13 Oct.

BR_LAN:The LAN DHCPv6 Server is inactive

18:50:58, 13 Oct.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

18:50:58, 13 Oct.

BR_LAN: Revoked prefix = 2a00:23c8:709:9400::/64 (valid time = 2026291200 / preferred time = 2026291200)

18:50:58, 13 Oct.

ppp1: Revoked prefix = 2a00:23c8:709:9401::/64 (valid time = 2026291200 / preferred time = 2026291200)

18:50:58, 13 Oct.

ppp1: Revoked prefix = 2a00:23c8:709:9400::/56 (valid time = 2026291200 / preferred time = 2026291200)

18:50:58, 13 Oct.

dsl:VDSL Link Down: duration was 504 seconds

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

imjolly — Wed, 13 Oct 2021 18:02:54 GMT

Just need to wait until openreach engineer has been and then post updated router stats

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

cowo8 — Wed, 13 Oct 2021 18:11:11 GMT

Yes the openreach engineer has already been here today, found some type of fault and as I said reconnected things in the cabinet or something. However an hour or two later the issue started again.

Can't remember the specifics of what he told me unfortunately

New stats:

DSL uptime:

0 Days, 0 Hours 18 Minutes 35 Seconds

Data rate:

8.48 Mbps / 37.40 Mbps

Maximum data rate:

8480 / 45269

Noise margin:

6.1 dB / 6.3 dB

Line attenuation:

38.2 dB

Signal attenuation:

24.5 dB / 38.2 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

18 MB Uploaded / 112 MB Downloaded

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

imjolly — Wed, 13 Oct 2021 18:30:02 GMT

Is the quiet line test now silent?

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

cowo8 — Wed, 13 Oct 2021 20:34:04 GMT

approximately the same as previously. although i'm having doubts as to whether i'm actually hearing anything and its just the noise the phone itself makes lol

i'm not sure what the engineer said about this himself although presumably he tested it when he got here and then left and gave it the all clear as he thought it was fixed. he never mentioned a noisy line though so i guess the issue may not be related to that

broadband speed has gone up though which is a positive but still disconnecting

Re: Frequent disconnections (Reboot,Reconfiguration,forced termination)

imjolly — Wed, 13 Oct 2021 20:48:25 GMT

If still dropping connection frequently then won't be long before speed starts to reduce if there is still line notice when using the test socket and corded phone then I would get another visit from openreach