BT Broadband dropping multiple times a day

LT1 — Tue, 12 Oct 2021 16:55:41 GMT

Hi,
Over the last year or so, my BT Broadband has been dropping multiple times a day, and recently it has gotten worse. Whilst playing video games online, I tend to get disconnected from the game, and after about 20 seconds, the internet comes back on without any delay.

I have tried the quiet line, but there is no noise on the line.

Re: BT Broadband dropping multiple times a day

imjolly — Wed, 13 Oct 2021 09:18:15 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

assuming you have FTTC please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

If you are dropping internet connection and not just wifi to your devices that often then I would expect your connection speed to be suffering as DLM takes action to try and stabilise your connection

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

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BT Broadband dropping multiple times a day

Re: BT Broadband dropping multiple times a day