This topic

Help neighbour has fibre but I can't have it

Bobalus666 — Wed, 13 Oct 2021 19:25:13 GMT

My neighbours fibre wire goes over my property and I have had several engineers out, open reach, bt etc and all say there are two ports available for me to have fibre on the pole 3 meters from my front door but bt say I can't have it. Poor engineers whom could just do it can't because its not their job, for crying out loud......Somebody help me out of this vicious circle

Re: Help neighbour has fibre but I can't have it

NeilO — Wed, 13 Oct 2021 19:33:40 GMT

Hi, @Bobalus666 welcome to the community and thanks for posting. I'm sorry to see you're having difficulty ordering full-fibre broadband.

Can you post the results of this availability checker and we'll take a look? Make sure to remove your number.

I'd also recommend filling in this form to raise it with Openreach if you think the information on the availability checker is wrong. I hope that helps?

Thanks

Neil

Re: Help neighbour has fibre but I can't have it

Bobalus666 — Sun, 17 Oct 2021 16:38:18 GMT

Re: Help neighbour has fibre but I can't have it

Bobalus666 — Sun, 17 Oct 2021 16:39:03 GMT

Re: Help neighbour has fibre but I can't have it

jac_95 — Sun, 17 Oct 2021 16:46:16 GMT

Try with address too. Is there a similar address in the list when you enter just the postcode. Was your property called something else before?

Re: Help neighbour has fibre but I can't have it

Bobalus666 — Wed, 03 Nov 2021 12:43:04 GMT

Re: Help neighbour has fibre but I can't have it

Bobalus666 — Wed, 03 Nov 2021 12:44:48 GMT

Done with address as you say see earlier reply.

Funny today.... a man was out from Kelly communications bt, sorting out a port on our pole for someone else, makes me mad, everyone else can have fibre bar me ....

Re: Help neighbour has fibre but I can't have it

jac_95 — Wed, 03 Nov 2021 13:02:26 GMT

Sounds like you need a ORDI request to align the NAD Key correctly to your account if the lookup by address is showing WBC FTTP as available. This usually happens if there's 2 similar addresses for the property or the property changed address some time ago.

Re: Help neighbour has fibre but I can't have it

pippincp — Wed, 03 Nov 2021 14:02:48 GMT

The checker result clearly shows FTTP is available to you.

Re: Help neighbour has fibre but I can't have it

DavidM — Wed, 03 Nov 2021 16:38:01 GMT

Hi @Bobalus666 and welcome to our community.

I'm sorry you're having problems ordering FTTP. I think @jac_95 might be correct here. It's worth checking if the address details etc are correct. I can arrange the ORDI request for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Help neighbour has fibre but I can't have it

Bobalus666 — Wed, 03 Nov 2021 19:22:01 GMT

I have replied to your private message David and hopefully this ordi request will sort the problem, hoping its just a mismatch of addresses or information. I await to hear from you.

Kind regards Bob (Robert)

Re: Help neighbour has fibre but I can't have it

DavidM — Wed, 03 Nov 2021 19:49:06 GMT

Thanks @Bobalus666 . We'll be in touch soon.

Cheers

David

Re: Help neighbour has fibre but I can't have it

JohnC2 — Mon, 08 Nov 2021 11:02:14 GMT

Hi @Bobalus666, did you call in and speak with the FTTP and manage and manage to get the full fibre ordered as our checks show it was available to you.

cheers

John

Re: Help neighbour has fibre but I can't have it

Bobalus666 — Mon, 08 Nov 2021 14:49:23 GMT

I have not yet as have not had the time to spare, it's not a 5 min conversation with BT .....

I have previously phoned and explained our situation, our neighbour a BT engineer explained, we are connected at the cabinet and should be connected at the pole outside our house for the best upload download, how do I explain all that as well as the fibre situation to them in terms they will understand at the call center? Is there a better telephone number to try ? I will be calling tomorrow. Many thanks 😊

Re: Help neighbour has fibre but I can't have it

imjolly — Mon, 08 Nov 2021 14:54:14 GMT

you need to phone FTTP Team 08005874787 and they should see available from your phone number without any pole connection information

Re: Help neighbour has fibre but I can't have it

JohnC2 — Fri, 12 Nov 2021 13:37:44 GMT

Hi @Bobalus666, I can see that you've been in touch with the FTTP and placed your order to move to Full Fibre.

cheers

John

Re: Help neighbour has fibre but I can't have it

Bobalus666 — Mon, 22 Nov 2021 15:21:12 GMT

Yes all sorted thanks. Currently waiting for them to attach me to the pole now.

Brilliant job