This topic

Can I get Full Fibre?

mtweedy — Thu, 14 Oct 2021 10:06:28 GMT

I am in a new build estate completed 2years ago and Openreach have installed Full Fibre across the estate.

It isn't available when I am trying to order it even though people a few houses away have had it installed and reported working fine. Have done the dsl/availability check and it comes back with below for my current phone number??

I have got the grey plastic duct going into the house which an openreach contractor said should be able to receive. Guess its whether its connected to an underground box. Not having much joy with openreach.

Thanks for any help!

duct out side house

Telephone Number on Exchange SOUTH MILFORD is served by Cabinet 12

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

54.6	38.5	11.1	7.4	35	Available	Available	--
53.1	35	10.9	7.1	30	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

1000

220

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 4	--	3 to 7	Available	--
Up to 4	Up to 0.5	3 to 7	Available	--
Up to 3.5	--	2.5 to 6.5	Available	--
1	--	--	Available	--
1	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 4	--	3 to 7	--	--
Up to 3.5	--	3 to 7	--	--
Up to 1	--	2.5 to 6.5	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

43.01

7.61

2021-07-16

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

05-10-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Jan 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

Re: Can I get Full Fibre?

imjolly — Thu, 14 Oct 2021 10:11:12 GMT

do you have something like this in your home?

if so phone the FTTP team to order 08005874787

Re: Can I get Full Fibre?

mtweedy — Thu, 14 Oct 2021 10:20:51 GMT

@imjolly Thanks a lot,

No, I haven't got that bit of kit. Does the Availability checker look like I can get it?

Thanks for your help!

Re: Can I get Full Fibre?

imjolly — Thu, 14 Oct 2021 10:24:25 GMT

difficult to read as formatting all out of line

you can try phoning the FTTP team on number I posted and ask

Re: Can I get Full Fibre?

licquorice — Thu, 14 Oct 2021 10:26:42 GMT

No, FTTP isn't available to you.

FTTPoD is available but that is an extremely expensive (£10Ks) product aimed at business users.

Re: Can I get Full Fibre?

mtweedy — Thu, 14 Oct 2021 10:35:15 GMT

@licquorice @imjolly Thanks for you help

@licquorice As most people in the estate can get it, houses 50m away... could it be a case that openreach forgot to connect to a underground box (sorry don't know technical term) for our set of houses? or a database error?

Thanks

Re: Can I get Full Fibre?

licquorice — Thu, 14 Oct 2021 10:38:27 GMT

Possibly, possibly not. Try calling the number @imjolly posted, they should be able to help.

Re: Can I get Full Fibre?

iniltous — Thu, 14 Oct 2021 16:06:41 GMT

It’s not unusual for a new build development that is done in different phases to have a mixture of copper and FTTP, if the developer , when building the earlier part of the development didn’t request FTTP at the outset, then by default they would get copper , for the last couple of years , FTTP became the default option, so the later phases likely have that, but this is when the developer submitted plans, not necessarily when the building was started or finished, so the ‘plans’ for something 2 years old were likely submitted 3 years ago , when copper was the standard connection.

Your image shows it’s a copper pair feed, because at the top of the grey capping 25 is a cover 101a used on copper feeds, if it were FTTP there would be a CSP ( customer service / splice ) point .

Its possible that at some point , OR will come along and ‘retro build’ an overlay FTTP network at some point in the future.

Re: Can I get Full Fibre?

mtweedy — Thu, 14 Oct 2021 17:44:11 GMT

@iniltous Thank you so much for your detailed info. Really helped understand.

Assume this is unlikely and could be years away?? - Its possible that at some point , OR will come along and ‘retro build’ an overlay FTTP network at some point in the future.

Re: Can I get Full Fibre?

iniltous — Thu, 14 Oct 2021 18:44:01 GMT

Only Openreach will know if retro fitting is likely in the near future or not , but a newish development is relatively easy pickings , all new ducts, foot way boxes and an aggregation node close by, so as OR push to get FTTP deployed as widely and quickly as possible, hopefully you will not have a lengthy wait, but who knows for sure….if you see OR , or a contractor working on OR’s behalf cabling the area , that could be an indication of FTTP coming soon, otherwise keep checking with OR

Re: Can I get Full Fibre?

Starwire — Sat, 16 Oct 2021 10:18:19 GMT

Openreach have an in going project to have all Retro Fit Sites FTTP Enabled within by the end of 2026.