This topic

internet speeds slow

nicklvh — Thu, 14 Oct 2021 21:06:04 GMT

hello , i am using g.fast and my estimated speeds are 299-300 mbps but in the broadband checker i was getting 205 mbps? any way to improve the speeds?

Re: internet speeds slow

imjolly — Thu, 14 Oct 2021 21:14:00 GMT

The speeds quoted by BT are connection speeds not download speeds. Are you using ethernet or WiFi when running download test? You need to use ethernet not WiFi as WiFi is subject to interference from your surroundings

Re: internet speeds slow

nicklvh — Thu, 14 Oct 2021 21:15:31 GMT

i have done a broadband check thingy on the 192.168.1.254 website and it said 205 mbps, i have done a speedtest.net test with a wired connection and it was around 204.38 mbps down and 48.02 up

Re: internet speeds slow

nicklvh — Thu, 14 Oct 2021 21:18:50 GMT

just tried with wifi on my phone getting 190 down on speedtest.net

Re: internet speeds slow

nicklvh — Sat, 16 Oct 2021 23:25:21 GMT

can anybody help?

Re: internet speeds slow

NeilO — Sun, 17 Oct 2021 09:23:37 GMT

Hi @nicklvh welcome to the community and thanks for posting, I'm sorry to see your broadband is running slower than usual. Can you post your Home Hub router stats and we'll take a look?

You'll get them by entering 192.168.1.254 in your browser, go to advanced settings then technical log information.

Thanks

Neil

Re: internet speeds slow

nicklvh — Sun, 17 Oct 2021 10:17:55 GMT

Firmware version:v0.27.06.04290-BT

Firmware updated:Wed Sep 29 12:54:38 2021

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:2 days,17 Hours15 Mins45 Secs

Data rate:49.04 Mbps / 219.779 Mbps

Maximum data rate:50.183 Mbps / 223.728 Mbps

Full Fibre (FTTP) Mode:On

Noise margin:3.1 / 3.2

Line attenuation:0.0 / 35.8

Signal attenuation:0.0 / 35.8

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:3.7 GB Uploaded / 40.2 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:

2.4 GHz wireless channel:Smart (Channel11)

5 GHz wireless network name:

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: internet speeds slow

imjolly — Sun, 17 Oct 2021 10:31:46 GMT

from your stats your look like you are getting as fast as your line can handle with connection speeds almost at attainable and noise margin down at 3.2

Re: internet speeds slow

NeilO — Sun, 17 Oct 2021 10:35:30 GMT

Thanks @nicklvh, I agree with @imjolly there doesn't appear to be any room for improvement from the stats you've posted.

What does this broadband availability checker tell you? Make sure to remove your telephone number when posting the results.

Thanks

Neil

Re: internet speeds slow

nicklvh — Sun, 17 Oct 2021 10:41:56 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper
High Low High Low
VDSL Range A (Clean) help 80 79 20 19 77.2 Waiting list Waiting list --
VDSL Range B (Impacted) help 80 79 20 19 76.3 Waiting list Waiting list --
G.fast Range A (Clean) help 330 330 50 45.2 330 Available Available --
G.fast Range B (Impacted) help 330 330 50 33.5 330 Available Available --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 50 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 11 -- 9 to 13 Available --
WBC ADSL2+ Annex M Up to 11 Up to 1 9 to 13 Available --
ADSL Max Up to 8 -- 7 to 8 Available --
WBC Fixed Rate 2 -- -- Available --
Fixed Rate 2 -- -- Available --
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in Jumper
WBC SOADSL 2+ Up to 11 -- 9 to 13 -- --
SOADSL Max Up to 8 -- 9 to 13 -- --
SOADSL Fixed Rate Up to 2 -- 7 to 8 -- --
Observed Speeds G.FAST
Max Observed Downstream Speed 237.27
Max Observed Upstream Speed 50
Observed Date 2021-10-17
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
G.fast Multicast Available
Premise Environment Status
Bridge Tap U
VRI N
NTE FacePlate N
Last Test Date 05-10-2021
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal N
SOADSL Restriction Y
The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 30 Nov 2012. The Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

Re: internet speeds slow

NeilO — Sun, 17 Oct 2021 11:36:05 GMT

Hi @nicklvh Thanks for posting that info, I can see the availability checker is estimating more than what you're actually getting and we'll be happy to take a look at this to see if any improvements can be made, but I can't make any promises.

I'll send you a private message in a moment so you can send over your details to the moderation team. You'll get the message by clicking on the envelope in the top right of this page.

Thanks

Neil