This topic

Can someone reset my DLM please?

gcdmartin — Sat, 16 Oct 2021 20:17:07 GMT

I have gfast which has provided 130 Mb/S until recently. Now I am getting below the advertised 100Mb. This may well be due to reorganisation of my equipment and turning it off due to home decorating. Looks like DLM has adjusted me down. Can my DLM be reset without the need for an engineer call out?

Re: Can someone reset my DLM please?

gg30340 — Sat, 16 Oct 2021 20:26:12 GMT

DLM is an automated process and will not be reset manually by an engineer unless a fault has been found and fixed. If your line is now stable it will eventually increase your speed back to what it was but this process can but not necessarily will take a few weeks or more.

Re: Can someone reset my DLM please?

NeilO — Sun, 17 Oct 2021 09:22:26 GMT

Hi @gcdmartin Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, go to advanced settings then technical log information.

Thanks

Neil

Re: Can someone reset my DLM please?

gcdmartin — Sun, 17 Oct 2021 19:43:14 GMT

Product name,BT Smart Hub 2
Serial number,+091299+2019004468
Fireware version,v0.27.07.07281-BT (Wed Jul 28 12:06:02 2021)
Board version,R01
GUI version,1.74 12_11_2020
DSL uptime,0 days 8 Hours 10 Mins 41 Secs
Data rate,26.4 Mbps / 108.0 Mbps
Maximum Data rate,26.4 Mbps / 102.1 Mbps
Noise margin,3.1/12.4
Line attenuation,0.0/36.2
Signal attenuation,0.0/36.2
VLAN id,101
Upstream error control,Off
Downstream error control,Off
Data sent / received,368.2 MB Uploaded / 2.1 GB Downloaded
Broadband username,bthomehub@btbroadband.com
BT Wi-Fi,Active
2.4 GHz wireless network name,OCEANVIEW
2.4 GHz wireless channel,Smart (Channel6)
5 GHz wireless network name,OCEANVIEW
5 GHz wireless channel,Smart (Channel36)
Wireless Security,WPA2 (Recommanded)
Wireless mode,Mode 1
Firewall,On
MAC address,CC:D4:2E:ED:60:C2
Software variant,-
Boot loader, 0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Can someone reset my DLM please?

imjolly — Sun, 17 Oct 2021 19:47:28 GMT

Your connection time is only 8hrs was that router dropping internet connection or manual reset. You need a stable connection before and changes . Is there any noise on quiet line test. Dial 17070 option 2 should be silent and best with corded phone

Re: Can someone reset my DLM please?

gcdmartin — Sun, 17 Oct 2021 21:09:34 GMT

Thanks for the suggestions. Quiet line test was clear. Reason for just 8 hours up time is that I phoned BT yesterday and someone in Dublin reset my router. The same person has scheduled an engineer call out for Thursday so hopefully they will be able to reset my speed.

Re: Can someone reset my DLM please?

eth724192021 — Sun, 17 Oct 2021 21:16:45 GMT

As gg30340 said, Direct Line Management is automatic. Be patient and wait a few days for your speed to return to normal. If the issue is not fixed, contact BT ( I forgot the phone number :/)

Re: Can someone reset my DLM please?

imjolly — Sun, 17 Oct 2021 21:26:54 GMT

@gcdmartin

If line was reset yesterday I would have have thought you should have longer uptime than 8 hours by tonight.

There is no number to phone to get a DLM reset on vdsl unlike adsl

Re: Can someone reset my DLM please?

gg30340 — Sun, 17 Oct 2021 21:54:22 GMT

@eth724192021 wrote:
As gg30340 said, Direct Line Management is automatic. Be patient and wait a few days for your speed to return to normal. If the issue is not fixed, contact BT ( I forgot the phone number :/)

Just so that you are aware DLM stands for Dynamic Line Management.

Re: Can someone reset my DLM please?

eth724192021 — Sun, 17 Oct 2021 21:57:52 GMT

am too naive

Re: Can someone reset my DLM please?

DavidM — Mon, 18 Oct 2021 08:04:39 GMT

Hi @gcdmartin and thanks for posting.

DLM will automatically make changes on the connection to optimise the speeds etc as long as there are no faults on the line. Can you get back to us after the engineer visit and let us know how it goes?

Cheers

David

Re: Can someone reset my DLM please?

gcdmartin — Sun, 24 Oct 2021 07:36:01 GMT

Thanks for all your comments. I am reporting back after 3 days as suggested. The engineer who came out was only able to check the internal set up. He advised me that for any significant changes to the incoming speed etc. I would need to have an openreach engineer involved. The downstream sync speed showing on my router status page was 106.32 Mbps when he visited and has stayed at that figure since but I am still getting under 100 using the "MyBT" app and other speed testers. As previously mentioned I was getting more like 130 on those tests previously. My question now is that since my router says 106.32 does that mean that BT will just say I am getting the advertised speed for my package of at least 100, this despite the fact that I know there has been a deterioration in the service?

Re: Can someone reset my DLM please?

imjolly — Sun, 24 Oct 2021 09:04:45 GMT

all speeds quoted by BT are connection speeds not download speed so at present you are getting above the 100mb connection speed and with stable line may well get a bit faster

Re: Can someone reset my DLM please?

gcdmartin — Sun, 24 Oct 2021 15:26:53 GMT

Mmm,

I was happier with the speeds I used to get which is what BT say I should be getting (see below).

I do wonder if the lower speed I'm getting might possibly be related to a router firmware upgrade that is recorded to have happened on 16th October (upgraded to firmware version v0.27.07.07281-BT)

From BT:-

We estimate your:
download speed will be between 126Mbps and 141Mbps
upload speed will be between 20Mbps and 22Mbps.

Re: Can someone reset my DLM please?

imjolly — Sun, 24 Oct 2021 15:51:39 GMT

Have you managed to keep a stable connection for any length of time as last stats showed only 8hrs - you are going to need a few weeks at least if you are unable to maintain a stable connection then you need engineer visit to find cause of stability problem and if he fixes it then ask for a DLM reset. Engineer needs to find and fix problem before DLM reset

Re: Can someone reset my DLM please?

gg30340 — Sun, 24 Oct 2021 17:34:44 GMT

Out of curiosity, without doing a speed test do you actually notice that you are not getting the speed you want?

Re: Can someone reset my DLM please?

gcdmartin — Sun, 24 Oct 2021 18:08:53 GMT

A few weeks..... Oh dear. Yes I can notice a reduction in performance - otherwise I would not have posted in this group!

Looks like I'll just have to swallow down the reduction though...

Never had this problem with my previous ISP - Virgin Media. Unfortunately that's not available in my new location 😒

Re: Can someone reset my DLM please?

gg30340 — Sun, 24 Oct 2021 18:24:16 GMT

If you can notice a reduction without a speed test your house hold must be very heavy users to use up all that bandwidth at the same time.

Re: Can someone reset my DLM please?

imjolly — Sun, 24 Oct 2021 18:40:16 GMT

@gcdmartin

Do you have a stable connection now or are you still dropping connection?

What connection time is currently showing in hub stats?

Re: Can someone reset my DLM please?

gcdmartin — Sun, 24 Oct 2021 19:57:10 GMT

Connection status,Connected
Connection type,Fibre Broadband (G.fast)
Firmware version,v0.27.07.07281-BT (Wed Jul 28 12:06:02 2021)
Serial number,+091299+2019004468
Downstream sync speed,106.3 Mbps
Upstream sync speed,26.4 Mbps
Network uptime,4 days 22 Hours 15 Mins 34 Secs
System uptime,4 days 22 Hours 18 Mins 5 Secs
BT Wi-fi status,Active