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FTTP Activation Date

Matty261 — Sat, 23 Oct 2021 14:23:27 GMT

Hi, I've recently ordered BT Fibre 500 and the activation date is 25/10. However after receiving my hub today I plugged it into the ONT box and it's working.

I'm getting a speed more around 150mb/s rather than 500 though, could this be due to the activation date and they haven't raised the cap yet?

Thanks

Re: FTTP Activation Date

imjolly — Sat, 23 Oct 2021 16:39:57 GMT

I am surprised you have any connection before your planned activation but expect your connection speed to increase after your line has officially been activated

Re: FTTP Activation Date

Sensei — Fri, 05 Nov 2021 19:25:10 GMT

@Matty261 If BT has sent to you the activation of services date as 25/10 from that date you should receive the speed they have promised to you. Sometimes devices (the Ethernet card) have a cap of 100Mbits. I believe the best way to test the speed would be by using a mobile phone and going to a website called fast.com.

Although, after testing the speed on an uncapped device and the speed is below what BT promised you then you need to raise a fault. Please be aware BT will have to pay automatic compensation of £ 5.04 for each day the services are not provided until the day prior to when the problem is fixed.