This topic

Broadband doesn't like the rain

reviewwworld — Mon, 01 Nov 2021 10:43:47 GMT

Moved to new property a few months ago, BT broadband has been flawless throughout summer but the last few weeks I am getting frequent dropouts and/or lag whenever it rains. I live in Yorkshire so the rain gets pretty bad but I am finding the lag to be so bad it makes online gaming close to impossible.

To be clear, it's not a speed issue, that's fine. I saw on similar posts it was narrowed down to issues with too low a noise margin. I don't know what the benchmark is but my details are below.

Logs below:

Product name	BT Smart Hub 2
Serial number	2108099692
Fireware version	v0.27.06.04290-BT (Thu Apr 29 20:28:10 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	11 days 22 Hours 35 Mins 51 Secs
Data rate	20.0 Mbps / 80.0 Mbps
Maximum Data rate	26.4 Mbps / 86.7 Mbps
Noise margin	9.7/4.1
Line attenuation	6.9/12.4
Signal attenuation	6.8/13.6
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	2.1 GB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Not active
2.4 GHz wireless network name	BT-72AWCF
2.4 GHz wireless channel	Smart (Channel11)
5 GHz wireless network name	BT-72AWCF
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	A4:CE:DA:33:3F:0D
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Broadband doesn't like the rain

imjolly — Mon, 01 Nov 2021 11:35:07 GMT

your stats look fine and you have 11 days stable connection

have you checked to see if ant noise on landline especially when it is raining

dial 17070 option 2 and best with corded phone should be silent

Re: Broadband doesn't like the rain

reviewwworld — Mon, 01 Nov 2021 14:26:38 GMT

Hello

All good on the phone test, just the internet lag that is seemingly triggered by the rain

Re: Broadband doesn't like the rain

imjolly — Mon, 01 Nov 2021 14:33:59 GMT

you also should check when raining and you have the lag

Re: Broadband doesn't like the rain

reviewwworld — Tue, 02 Nov 2021 08:46:43 GMT

Initial logs from rain, just took one this morning, no rain, wifi working fine but I note that it seems to have lost connection around 3am as the uptime has reset to only a few hours

Product name	BT Smart Hub 2
Serial number	2108099692
Fireware version	v0.27.07.07281-BT (Wed Jul 28 12:06:02 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	0 days 5 Hours 23 Mins 44 Secs
Data rate	20.0 Mbps / 80.0 Mbps
Maximum Data rate	25.8 Mbps / 86.8 Mbps
Noise margin	9.4/4.1
Line attenuation	7.0/12.4
Signal attenuation	6.9/13.6
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	241.3 MB Uploaded / 1.2 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Not active
2.4 GHz wireless network name	BT-72AWCF
2.4 GHz wireless channel	Smart (Channel11)
5 GHz wireless network name	BT-72AWCF
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	A4:CE:DA:33:3F:0D
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)