https://community.bt.com/t5/Archive-Staging/Fibre-1-speeds/m-p/2193611#M1219201 <P>Hello BT,</P><P>I signed up to BT Fibre 1 a few months ago. The speed was 46 but it has now dropped to 28 mbps on average.</P><P>If I do not get the minimum download speed of 46mbps, the site says, I can claim £20.</P><P>Please help!!!</P> Mon, 08 Nov 2021 19:43:30 GMT Kim5 2021-11-08T19:43:30Z https://community.bt.com/t5/Archive-Staging/Fibre-1-speeds/m-p/2193611#M1219201 <P>Hello BT,</P><P>I signed up to BT Fibre 1 a few months ago. The speed was 46 but it has now dropped to 28 mbps on average.</P><P>If I do not get the minimum download speed of 46mbps, the site says, I can claim £20.</P><P>Please help!!!</P> Mon, 08 Nov 2021 19:43:30 GMT https://community.bt.com/t5/Archive-Staging/Fibre-1-speeds/m-p/2193611#M1219201 Kim5 2021-11-08T19:43:30Z https://community.bt.com/t5/Archive-Staging/Fibre-1-speeds/m-p/2193614#M1219202 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Mon, 08 Nov 2021 19:45:52 GMT https://community.bt.com/t5/Archive-Staging/Fibre-1-speeds/m-p/2193614#M1219202 imjolly 2021-11-08T19:45:52Z