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Smart Hub & Fiber compatibility

daza1965 — Tue, 09 Nov 2021 13:01:55 GMT

Had full Fibre fitted yesterday to the house but my smart hub 2 is not the correct version thus no broadband. My existing hub is the old Copper version and not full-fibre. I have to wait until the correct hub is sent out in the post which could be days, was told my old broadband would not be disconnected until I was up and running with the new installation. However, within 2 hours it was removed. Can I purchase my own hub to get up and running, if so would anyone know of a good make and model to use?

Re: Smart Hub & Fiber compatibility

imjolly — Tue, 09 Nov 2021 13:05:46 GMT

if you have a SH2 then you can go to hub manager then advanced settings broadband and there is a switch to turn on FTTP mode so one of the LAN connections becomes WAN

Re: Smart Hub & Fiber compatibility

daza1965 — Tue, 09 Nov 2021 13:57:02 GMT

Thank you so much, I have wasted a day and a half on the phone to BT trying to get a new hub sent out. It works perfectly now. can thank you enough.