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Full Fibre Installation

Viper19 — Tue, 09 Nov 2021 14:26:05 GMT

Hoping someone can clarify something for me. I have a BT engineer coming tomorrow (Nov 10) for full fibre, I also have an Openreach appointment for fibre installation Nov 16. What I can’t find is info on do I need to be at home for the Openreach appointment and what will the BT engineer do if Openreach haven’t done their part of the upgrade?
Apologies for the daft question, can’t find the answers anywhere.

Re: Full Fibre Installation

NeilO — Tue, 09 Nov 2021 14:45:04 GMT

Hi, @Viper19 welcome to the community and thanks for posting. BT don't send engineers to install the fibre line as it's all done by Openreach. Are you getting separate notifications from BT and Openreach with different appointment dates?

Thanks

Neil

Re: Full Fibre Installation

pippincp — Tue, 09 Nov 2021 14:45:18 GMT

BT don't have engineers, they use Qube who can only check equipment and wiring in the home. Only Openreach engineers will install your FTTP and make sure it's up and running.

Re: Full Fibre Installation

Viper19 — Tue, 09 Nov 2021 14:58:55 GMT

Thanks for the reply and clarification on who does what. And yes BT have emailed saying I have an appointment 10 Nov, and Openreach have messaged with an appointment on the 16 Nov. Both during the same time slot.

Re: Full Fibre Installation

NeilO — Tue, 09 Nov 2021 15:13:40 GMT

Hi, @Viper19 I'm really sorry for the confusion caused by this. Have you been advised by Openreach that there has been a delay with the order?

It's possible your fibre connection has to be done by Openreach in two stages and normally you'd only have to be in for the second visit but I would recommend getting in touch with the connections team on 0800 783 1401 to find out if you need to be in tomorrow.

Post back and let me know how you get on.

Thanks

Neil