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new 900 customer - upload locked at 50Mbps

snadge — Tue, 09 Nov 2021 16:45:09 GMT

Hi all

I got the 900Mb service installed today -all is well with test results coming in between 700-800, but the upload is capped at 50Mbps as it stop there on the head on ALL testers including BT's own.

can someone look into this for me

i also found something that says:

Broadband not linked to BT account

Your BT account doesn’t appear to have any BT broadband linked to it.

can somebody help please turn on 110Mbps upload and connect it to my BT account please>?

thanks in advance

Re: new 900 customer - upload locked at 50Mbps

imjolly — Tue, 09 Nov 2021 16:49:19 GMT

Previous posts have said to wait a few days after installation as the speed should increase automatically. If not after few days then post back

Re: new 900 customer - upload locked at 50Mbps

Carlusha — Tue, 09 Nov 2021 17:04:20 GMT

@snadgewrote:
Broadband not linked to BT account
Your BT account doesn’t appear to have any BT broadband linked to it.

Have you logged in to your MyBT account to see what is recorded?

Re: new 900 customer - upload locked at 50Mbps

snadge — Tue, 09 Nov 2021 17:24:36 GMT

yes and nothing but my details are there - when i try to run a speedtest on MYBT it says the above "no broadband attached to this account!"

i know how a DLM works, it does seem that its scapped at 50MBps as it isn't going over or under, always 50 on the dot,, otherwise, my download speed would have been poor too - its not a xDSL package that uses an AFE you know that needs 2-10 days to settle...no interference / so no "settling"really.. should be straight out the gate just like my download is?

thanks

Re: new 900 customer - upload locked at 50Mbps

licquorice — Tue, 09 Nov 2021 17:34:21 GMT

Its nothing to do with DLM, for some bizarre reason it is a restriction in the hub that either gets removed automatically after a couple days or needs manual intervention if it doesn't.

Re: new 900 customer - upload locked at 50Mbps

snadge — Tue, 09 Nov 2021 17:48:12 GMT

ive read a few posts that say it doesn't go away AND even comes back sometimes? ill be turning it ALL (ONT+ROUTER) off at the plug every night anyway, so daily reboots are on the cards, if its not resolved within a few days ill get back on to it, thanks

Re: new 900 customer - upload locked at 50Mbps

pippincp — Tue, 09 Nov 2021 19:13:51 GMT

As most updates take place overnight how do you expect it to happen if the equipment is turned off? Your upload should fix itself withing 72 hours, if it doesn't then that is the time to request intervention.

Re: new 900 customer - upload locked at 50Mbps

snadge — Wed, 10 Nov 2021 08:46:37 GMT

it was working within 4 hours... got a new small issue now and wonder if this is what the BBU is for (updates) that my engineer hasn't installed, he's only put the ONT terminal on the wall (nice n small i have to say) and no Battery Backup Unit? i'lll start a new thread for it..

cos I turn off ALL plugs at night due to 'smart meters' reading energy consumption incorrectly and 'overcharging' (5 of all 9 UK smart meters do this up to as much as 500%, and mine has shot up in the last 18 months ago (used to see about £1.50 a day - then it was £2.50-£3.00 a day, once i started turning ALL sockets to off apart from the fridge everything went back to normal-ish, and they have gone up again from the 1st., tested in Sweden but wouldn't say who;s meters where doing it - but that's another story.
ill make a new topic about the BBU but thanks again for all the help and advice
does anyone plug directly into the ONT? does it make much of a difference in terms of speed and most importantly latency?
cheers

Re: new 900 customer - upload locked at 50Mbps

licquorice — Wed, 10 Nov 2021 08:52:18 GMT

Turning off the ONT and hub overnight is really not a good idea if you want to get firmware updates for both devices. There is no manual way of updating firmware.

BBUs are no longer fitted by Openreach.

Re: new 900 customer - upload locked at 50Mbps

snadge — Wed, 10 Nov 2021 08:58:30 GMT

suppose ill have to get it onto its own plug which will be hard seeing as there is only one double plug and I've to power so many devices off them, be interesting to see how much my meter says in the morning with it on all night

why no BBU's anymore? do you know>?
thanks

Re: new 900 customer - upload locked at 50Mbps

licquorice — Wed, 10 Nov 2021 09:05:57 GMT

As far as I'm aware, it was only there originally to provide power to the ONT for the Fibre Voice service in the event of a mains failure. Now FVA has been discontinued, providing battery backup to the ONT serves no purpose as the hub has no BBU to maintain Digital Voice service.

Re: new 900 customer - upload locked at 50Mbps

snadge — Wed, 10 Nov 2021 09:18:16 GMT

thanks licqourice - much appreciated for you help and guidance on this thread
thanks again