This topic

Need help

Billie — Wed, 10 Nov 2021 21:18:41 GMT

Hello,

I'm new to BT and ordered the Broadband only package. The activation date was today. I received both text message and email saying it’s ready to go, but my hub is flashing purple. It’s all connected correctly but I’m not sure what’s happening. Can anyone help?
many thanks

Re: Need help

imjolly — Wed, 10 Nov 2021 21:19:48 GMT

It can take up to midnight on activation date for you to get a connection.

If nothing tomorrow then phone CS 150 or 0800800150 from mobile

Re: Need help

Billie — Wed, 10 Nov 2021 21:21:47 GMT

Thank you so much, I was getting worried.

Re: Need help

RobbieMac — Thu, 11 Nov 2021 08:30:38 GMT

Good morning @Billie

Welcome to the BT Community.

How are you today? Is your broadband up and running now? Let me know how you get on speaking wiith my colleagues on the phone. If you continue to have problems we can pick up from here. Sorry for the delay.

Thanks,

Robbie

Re: Need help

Billie — Thu, 11 Nov 2021 08:33:05 GMT

Good morning,
No not working still. Rung BT and went through all the ways to get it working but nothing worked so have to have a engineer come out on Monday.

Re: Need help

RobbieMac — Thu, 11 Nov 2021 08:48:01 GMT

@Billie wrote:
Good morning,
No not working still. Rung BT and went through all the ways to get it working but nothing worked so have to have a engineer come out on Monday.

Thank you for posting back @Billie

I am sorry for the delay connecting your broadband. It sounds like a network fault. Please keep us posted with how the engineer visit goes on Monday. We can pick up from here if you need further help however the engineer should get you sorted.

Thanks,

Robbie

Re: Need help

Billie — Thu, 11 Nov 2021 08:49:37 GMT

Thank you. I will do

Re: Need help

Billie — Mon, 15 Nov 2021 17:00:21 GMT

Hello again,

I said I would keep you updated. Openreach come out and connected me up. It was to do with the outside wire needing to be reconnected (something along them lines) anyway I’m now up and running but I have noticed that my hub has now started to flash orange then turn blue again. It’s done it twice now, Not sure why that is happening.