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Echolife HG8110H-20 has died

pmcclean — Sat, 13 Nov 2021 10:16:08 GMT

Hi all. Woke out this morning to no internet and a flashing purple light on the hub. Tried usual reboot of the hub etc with no joy, so checked the modem and behold it has no lights and seemingly no power.

I tried unplugging and back in, different plug socket, and even tracked down an alternate power supply from a different device with the exact same connector, but sadly nothing.

I have an engineer due at some point Monday (it’s Saturday AM), but with both kids at home sick it’s already causing unnecessary hassle

Anyone got any clever ideas? I have looked online to buy a new one but it wouldn’t be here until Wednesday the earliest.

Re: Echolife HG8110H-20 has died

Keith_Beddoe — Sat, 13 Nov 2021 10:17:27 GMT

@pmcclean

What type of BT Internet connection do you have?

I assume its FTTP, in that case there is nothing you can buy to replace it.

Re: Echolife HG8110H-20 has died

pmcclean — Sat, 13 Nov 2021 10:16:40 GMT

Hi - it’s FTTP 900

Re: Echolife HG8110H-20 has died

pmcclean — Sat, 13 Nov 2021 10:19:11 GMT

So is it just a case of waiting for the engineer? I was mildly concerned they would not have a modem in their standard kit, meaning it would be a few days after that before I got sent a new one.

Re: Echolife HG8110H-20 has died

Keith_Beddoe — Sat, 13 Nov 2021 10:19:42 GMT

@pmcclean wrote:

Hi - it’s FTTP 900

There is nothing you can do, they are specifically registered to your connection.

Its usually the power supply that fails.

Re: Echolife HG8110H-20 has died

pmcclean — Sat, 13 Nov 2021 10:20:54 GMT

Super. Thanks for the quick response.

Re: Echolife HG8110H-20 has died

iniltous — Sat, 13 Nov 2021 10:25:24 GMT

FYI, buying one on the internet wouldn’t help, the device has to be authenticated onto the system using its serial number , so a replacement ONT would still need the OR technician to enter that info so that the headend will ‘communicate’ with the ONT

Re: Echolife HG8110H-20 has died

Keith_Beddoe — Sat, 13 Nov 2021 10:29:24 GMT

Are you sure that the spare power supply that you tried, was the same voltage and the correct diameter plug that made good contact?

Re: Echolife HG8110H-20 has died

pmcclean — Sat, 13 Nov 2021 10:43:36 GMT

I have managed to find another supply at it has done the trick (from an old handheld vax)! Might buy another as a spare in case it happens again.

Checked the original supply and it was only 5v, whereas I needed 12v

Many thanks!

Re: Echolife HG8110H-20 has died

Keith_Beddoe — Sat, 13 Nov 2021 10:47:25 GMT

@pmcclean wrote:

I have managed to find another supply at it has done the trick (from an old handheld vax)! Might buy another as a spare in case it happens again.

Checked the original supply and it was only 5v, whereas I needed 12v

Many thanks!

Excellent 😀

Re: Echolife HG8110H-20 has died

pmcclean — Sat, 13 Nov 2021 10:48:25 GMT

Indeed. 2 very happy childreN in my house right now 🎉😁

Re: Echolife HG8110H-20 has died

pippincp — Sat, 13 Nov 2021 10:54:01 GMT

Instead of buying a spare power supply why don't you just plug the old one in for the engineer visit and let him replace it? You'll still have the Vax one as a spare should it happen again.

Re: Echolife HG8110H-20 has died

pmcclean — Sat, 13 Nov 2021 10:59:30 GMT

Good point. Shall do that 👍