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Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping

carrs73 — Tue, 16 Nov 2021 10:31:54 GMT

Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping in and out constantly yet I’m paying a shocking £65.99 per month 🥺

Re: Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping

imjolly — Tue, 16 Nov 2021 10:39:41 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal - will not work if you have digital voice

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

have you turned of smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping

Checked2013 — Tue, 16 Nov 2021 12:39:14 GMT

I would have thought with the information that the OP had provided it's full fibre. If that's the case then it's more likely to be a WiFi issue.

Re: Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping

imjolly — Tue, 16 Nov 2021 12:41:51 GMT

@Checked2013

if OP posts more information we will know what the problem actually happens to be rather than just guess

Re: Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping

-Richie- — Tue, 16 Nov 2021 12:43:32 GMT

@Checked2013wrote:
I would have thought with the information that the OP had provided it's full fibre. If that's the case then it's more likely to be a WiFi issue.

Not really, Halo 3+ exists on all packages including standard BB and FTTC

Re: Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping

Checked2013 — Tue, 16 Nov 2021 12:54:51 GMT

@imjolly It might be a good idea to change your copy and paste answer as it does assume that someone doesn't have full fibre.

Re: Fibre with BT Halo 3+ Plus hybrid connect yet my internet is shocking, lagging and Dropping

imjolly — Tue, 16 Nov 2021 13:33:25 GMT

@Checked2013

thank you for your suggestion but will stay with my macro as majority of customer do not have FTTP