This topic

Re: my local cabinet is full

Alan1203982038 — Sat, 20 Nov 2021 15:12:59 GMT

This summer my internet got cut off. I was with EE. They took about 5 weeks to send someone out from Open Reach. When the guy came he looked in our green street cabinet he said someone else was plugged into our port. It was a Talk Talk customer. He said it shouldn't be possible. I guess it is though! I think he fitted us in somewhere else in the cabinet.

So I had to change from EE because 5 weeks without internet is not acceptable. Now I'm with BT. I thought may as well go with the people that maintain the infrastructure.

Guess what happened on Friday night!? The kids all start screaming like the world is ending. The internet's been cut off.

I have to wait 4 days to get someone over (better than 5 weeks). I speak to the guy and he says, 'Funny. Your line is working .. and it's being used.' I expect the next thing he'll say will be, 'That shouldn't be possible.'

The only thing I can conclude is that these cabinets are filling up, they're not getting ugraded/expanded, and dodgy engineers are just ripping out other people's connections to plug in new customers to the ports. In other words, they're stealing ports. My port has been stolen. Again.

I'm hoping they will fix this soon. But who's to say it won't happen again!?

Re: my local cabinet is full

Keith_Beddoe — Sat, 20 Nov 2021 15:37:45 GMT

@Alan1203982038

BT Retail do not maintain the network, its Openreach that does that for all providers except Virgin Media, so you will be in the same situation whoever you choose.

What colour are the lights on the BT Home hub?

Its not likely you are connected to the wrong port, as the connection would not authenticate.

Re: my local cabinet is full

Starwire — Sat, 20 Nov 2021 18:29:24 GMT

Engineers, be them Openreach or one of their Contractors can not simply take/pinch a DSLAM Port as they’re specifically built for the OGEA Circuit Assigned to them.

If say a Port that was Built/Configured for an BT Consumer Customer was connected to say a TALKTALK Router it wouldn’t work as the PPPoE Profiles are built differently.

Re: my local cabinet is full

Alan1203982038 — Sun, 21 Nov 2021 09:28:17 GMT

Openreach is a functional division of telecommunications company BT plc.

5 days response time now I'm with BT - was 5 weeks with EE.

Re: my local cabinet is full

Alan1203982038 — Sun, 21 Nov 2021 09:29:41 GMT

Can't be done, you say. Well it's happened to me. Twice.

Re: my local cabinet is full

RobbieMac — Sun, 21 Nov 2021 09:48:13 GMT

Hi @Alan1203982038

Welcome to the BT Community and thanks for your post!

I'm sorry that you're having problems connecting to your broadband. Has an engineer been booked to visit and look at this for you?

Please keep us posted with how things go with the repair. If you continue to have issues we can pick up from here too.

Thanks,

Robbie

Re: my local cabinet is full

iniltous — Sun, 21 Nov 2021 10:03:04 GMT

https://www.broadbandchecker.btwholesale.com/#/ADSL

If you enter your phone number and post the results from the checker site ( obscure your phone number if you post the results here ) it will show if the cabinet is full, but as already stated , if the cab is full ( shows waiting list ) then providers shouldn’t be able to even order FTTC service ..if it doesn’t show waiting list then presumably it’s not a lack of spare ports that is the problem.

Re: my local cabinet is full

Alan1203982038 — Mon, 22 Nov 2021 09:17:44 GMT

I'll let you know what the engineer says.

I'm on internet only. The advisor says I don't have a phone number.

Re: my local cabinet is full

iniltous — Mon, 22 Nov 2021 09:51:22 GMT

If you have broadband without a phone service ( no phone number ) how is your service identified, usually the phone number would be used to identify your account when interacting with customer services, ….you can use the checker link posted without a phone number , other info including the address can be used, as stated if there isn’t a waiting list , then why would anyone steal your port ( overlooking the comment that simply taking someone else’s port isn’t likely to work anyway ) .

Re: my local cabinet is full

Keith_Beddoe — Mon, 22 Nov 2021 09:58:29 GMT

More likely that someone pinched the cable pair, as there was no dial tone on it.

Re: my local cabinet is full

Alan1203982038 — Mon, 22 Nov 2021 19:46:59 GMT

Brilliant engineer has sorted me out. Here's what he's told me:

'The fibre port has gone funny ... blocked for some reason ... a software issue in the DSLAM ... '

So he moved me to a different one and reported it for investigation.

He says it wasn't stolen. It would be interesting to know what the investigations finds.

Anyway, I'm off to watch the new Star Trek 🙂

Cheers

Re: my local cabinet is full

pippincp — Mon, 22 Nov 2021 22:12:33 GMT

It may be interesting but you won't be told the result, nor will BTRetail. Openreach will investigate and bring the port back online (or replace the card) for the next customer.

Re: my local cabinet is full

NeilO — Tue, 23 Nov 2021 11:04:59 GMT

Hi, @Alan1203982038 That's great I'm glad the engineer was able to get that sorted, and thanks for updating the thread.

Cheers

Neil