This topic

Fibre 1 speed on Fibre 2 package?

ursjan — Mon, 22 Nov 2021 15:38:03 GMT

Hi,

I've recently upgraded my broadband package from Fibre 1 to Fibre 2 and yet my speed hasn't changed at all and I am still being capped at ~50Mb/s instead of ~73Mb/s (see screenshot below) and I am wondering why that is?

The broadband availability page (after inputting my address and landline) clearly shows that I could get the ~73Mb/s speed on Fibre 2 (see screenshot below). The broadband checker page also shows that my line supports up to ~80Mb/s (see screenshot below). What is also weird is that My BT Broadband page shows normally available speeds in the range of Fibre 1 and not Fibre 2 (see screenshot below).

Thanks in advance, U.

Re: Fibre 1 speed on Fibre 2 package?

imjolly — Mon, 22 Nov 2021 15:47:50 GMT

according to dslchecker your connection speed was 58mb which is above the max speed for fibre 1 therefore you must now be on fibre 2. speeds shown by BT are connection speeds not download speed like that shown by ookla

you can only get as fast as your line can handle and just by removing fibre 1 cap of 55mb does not mean you will automatically move to fibre 2 max speed

can you post hub stats advanced settings then technical log information - NOT the actual logs

Re: Fibre 1 speed on Fibre 2 package?

iniltous — Mon, 22 Nov 2021 15:48:35 GMT

Your observed speed on the 20/11/21 was 58.9Mb this is in excess of the 55Mb cap on Fibre 1 so suggests the upgrade has been done but isn’t much of an increase over 55Mb so you wouldn’t notice it….the checker shows your predicted speed as between 55 and 80, so is in line with that, but you may have scope to improve your speed….post your router stats , this will give an idea if your line is performing as well as it can or if there are issues .

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Mon, 22 Nov 2021 16:59:16 GMT

You are right, I didn't notice that the observed speed was 58Mb/s. But even then, the broadband checker page shows that my line supports up to ~80Mb/s (which is the Fibre 2 cap), why am I then only getting ~58Mb/s-ish?

Here are the hub stats (uptime is low as I've recently performed a factory reset thinking it would improve the speed);

Re: Fibre 1 speed on Fibre 2 package?

imjolly — Mon, 22 Nov 2021 17:32:36 GMT

The dslchecker shows your expected speed range is 80/60mb with handback mb not that your line can support 80mb. from your stats your attainable is only 59mb so you are right at bottom of estimated range.

Are you using the master socket? Have you tried using test socket with a filter to see if that makes any difference?

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Mon, 22 Nov 2021 17:59:42 GMT

Yes, I am using the master socket. It is the type with two sockets (one for broadband and one for telephone) therefore (as far as I know) it doesn't have a test socket, and using a filter is not advisable (wouldn't work)?

Re: Fibre 1 speed on Fibre 2 package?

licquorice — Mon, 22 Nov 2021 18:07:23 GMT

It does have a test socket behind the removable frontplate. The whole point of a test socket is to completely isolate your internal wiring which could be causing the problem. The test socket requires a filter to enable the hub to connect to it.

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Mon, 22 Nov 2021 19:17:27 GMT

Right, it seems like I misunderstood, thanks.
I've now ordered the microfilter and will report back if it improves anything once it gets here.

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Tue, 23 Nov 2021 16:01:40 GMT

Here are the results using the test socket with a microfilter;

Re: Fibre 1 speed on Fibre 2 package?

imjolly — Tue, 23 Nov 2021 16:46:06 GMT

I would maintain connection for a few days and see if DLM increases your connection speed as exactly 55mb down looks like capped at fibre 1 max.

your connection down/up appears low compared to dslchecker but consistent with the BT estimate you posted initially.

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Tue, 23 Nov 2021 17:01:29 GMT

Should I maintain the connection for a few days with the test socket & microfilter or just connect to the master socket?

Re: Fibre 1 speed on Fibre 2 package?

imjolly — Tue, 23 Nov 2021 17:02:31 GMT

I would leave it in test socket as that eliminates the master faceplate and internal wiring as a problem

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Tue, 23 Nov 2021 17:05:31 GMT

Ok, perfect. I will report back in a few days if anything improved. Thanks.

Re: Fibre 1 speed on Fibre 2 package?

iniltous — Tue, 23 Nov 2021 17:10:54 GMT

I’m not sure that the difference in what Fibre 2 will provide is worth it , given the small download increase over Fibre 1, upload speed may never reach the 10Mb limit of Fibre 1 let alone 20Mb….IMHO the 55/10 profile may be better (price v performance) unless you are getting a deal and the price you are paying is the same for F2 as F1.
You may see some increase in speed if ( as stated ) 55Mb is a banded profile , but even if it is a banded speed and the banding is automatically removed after a while , any extra speed may not amount to much, was the upgrade your idea or were you advised it would be a worthwhile upgrade ?
Have you performed a quiet line test , if the line is noisy then fixing a noisy line may deliver speed gains but otherwise you could be paying for F2 when F1 would pretty much provide the same performance

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Tue, 23 Nov 2021 17:50:53 GMT

The upgrade was my idea as switching from Fibre 1 to Fibre 2 was only £0.75 extra per month, so it seemed like a no-brainer even if the speed increase would be minor. (only possible con was the contract renewal, which I honestly had no idea would happen as I thought that upgrading your speed wouldn't renew your contract automatically).
Yes, I did the quiet line test and there is no noise.

Re: Fibre 1 speed on Fibre 2 package?

ursjan — Mon, 29 Nov 2021 15:52:44 GMT

Here are the results after six days;

MyBT page is still showing the "normal available speeds" in the range of Fibre 1 and not Fibre 2 (don't know if that's important).

Re: Fibre 1 speed on Fibre 2 package?

imjolly — Mon, 29 Nov 2021 16:18:45 GMT

From stats you posted an upgrade for literally a few mbs on connection speed and even less on download and no change on up speed I would just stay with my current speed/contract