DSL disconnects over and over.

myinternetisdisgrace — Thu, 25 Nov 2021 13:04:11 GMT

From some time 3-4 weeks I have lot of disconnections. There is no pattern - sometimes few a day, sometimes internet is on and off for hour or so. I have serious disruption every 2-3 days. Got new hub - 6 3 weeks ago, BT engineer visited but all was good, open reach engineer switched cable to the box - did not helped. BT helpline escalated issue to open reach again. Logs below - is someone have idea what is the problem, would be great!

I am using pastebin as there is lot of logs. Can paste more if that would be helpful.

https://paste-bin.xyz/16893

Re: DSL disconnects over and over.

imjolly — Thu, 25 Nov 2021 13:16:30 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router 192.168.1.254 in your browser then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: DSL disconnects over and over.

myinternetisdisgrace — Thu, 25 Nov 2021 13:25:14 GMT

Hi,

thanks for reply. Router logs are here: https://paste-bin.xyz/16893

I am afraid I don't have phone to do the test.

Some logs:

00:02:05, 01 Jan.,:PPPoE error: timeout 00:01:58, 01 Jan.,wl0:IGMP group 239.255.255.251 on interface wl0 ended by 192.168.1.110 00:01:49, 01 Jan.,:PPPoE error: timeout 00:01:41, 01 Jan.,:PPPoE error: timeout 00:01:38, 01 Jan.,wl0:IGMP join received for group 239.255.255.251 on interface wl0 00:01:38, 01 Jan.,wl0:IGMP join received for group 239.255.255.251 on interface wl0 00:01:38, 01 Jan.,wl0:IGMP group 239.255.255.251 on interface wl0 started by 192.168.1.110 00:01:38, 01 Jan.,wl0:IGMP group 239.255.255.251 on interface wl0 by 192.168.1.110 requested 00:01:37, 01 Jan.,:PPPoE error: timeout 00:01:36, 01 Jan.,BR_LAN:The DHCP options that are offered by the device (id:2): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,50,57,60,12,145,55 | RequestOption55: 1,33,3,6,15,28,51,58,59 | HostName: Chromecast | VendorId: dhcpcd-6.8.2:Linux-3.8.13+:armv7l:Marvell 00:01:36, 01 Jan.,:DHCP Confirmation of Request 00:01:33, 01 Jan.,wl0:A WiFi device <F8:0F:F9:53:A1:46> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G]) 00:01:31, 01 Jan.,BR_LAN:The DHCP options that are offered by the device (id:3): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,57,77,60,12,145,124,55 | RequestOption55: 1,121,33,3,6,12,15,28,44,51,54,58,59,81,119,252 | HostName: HPCB115A | VendorId: HP Printer 00:01:31, 01 Jan.,:DHCP Confirmation of Request 00:01:31, 01 Jan.,wl1:A WiFi device <AC:E2:D3:CB:11:5A> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G]) 00:01:28, 01 Jan.,ptm0.101:VLAN VLAN_DATA connected 00:01:27, 01 Jan.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT] 00:01:27, 01 Jan.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT] 00:01:27, 01 Jan.,dsl:VDSL link Up: Down Rate=55640Kbps, Up Rate=10000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB 00:01:11, 01 Jan.,wl1:(6/11) Channel Hopping initiated/Manually initiated 00:00:53, 01 Jan.,eth1:An Ethernet port is now connected (2/1000/FULL) 00:00:53, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is active 00:00:52, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is inactive 00:00:52, 01 Jan.,BR_LAN:UPnP functionality has been activated 00:00:50, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is active 00:00:50, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is inactive 00:00:50, 01 Jan.,eth1:A device has been disconnected from an Ethernet port (2) 00:00:43, 01 Jan.,:This Rule has been applied successfully: [id:1, InternalClient: , External Ports:(0,0), Internal Ports: (0,0), Protocol: ] 00:00:43, 01 Jan.,:Updating port mapping rule (1) by UPnP 00:00:42, 01 Jan.,eth1:An Ethernet port is now connected (2/1000/FULL) 00:00:41, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is active 00:00:40, 01 Jan.,:The LAN DHCP Server is active 00:00:40, 01 Jan.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) 00:00:40, 01 Jan.,:DNS name resolution is now active 00:00:39, 01 Jan.,wl0:WLAN has been activated (BTWifi-X) (band : 5GHz). 00:00:39, 01 Jan.,wl0:WLAN has been activated (BTWi-fi) (band : 5GHz). 00:00:39, 01 Jan.,wl0:WLAN has been activated (BTHub6-X5X5) (band : 5GHz). 00:00:39, 01 Jan.,wl1:WLAN has been activated (BTWifi-X) (band : 2.4GHz). 00:00:39, 01 Jan.,wl1:WLAN has been activated (BTWi-fi) (band : 2.4GHz). 00:00:39, 01 Jan.,wl1:WLAN has been activated (BTHub6-X5X5) (band : 2.4GHz). 00:00:37, 01 Jan.,wl0:(0/36) Channel Hopping initiated/Manually initiated 00:00:37, 01 Jan.,wl1:(0/6) Channel Hopping initiated/Manually initiated 00:00:36, 01 Jan.,:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:c8:60:00:ec:fb:77:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=13743 PROTO=UDP SPT=68 DPT=67 LEN=308 00:00:36, 01 Jan.,:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:c8:60:00:ec:fb:77:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=13742 PROTO=UDP SPT=68 DPT=67 LEN=308 00:00:36, 01 Jan.,:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:c8:60:00:ec:fb:77:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=13741 PROTO=UDP SPT=68 DPT=67 LEN=308 00:00:36, 01 Jan.,:The Modem has successfully powered up 00:00:36, 01 Jan.,:WDG Laststatus:: # Current boot was caused by Power Reset 00:00:24, 01 Jan.,:WAN: ethernet as LAN 12:17:54, 25 Nov.,:PPPoE error: timeout 12:17:22, 25 Nov.,:PPPoE error: timeout 12:16:50, 25 Nov.,:PPPoE error: timeout 12:16:18, 25 Nov.,:PPPoE error: timeout 12:15:46, 25 Nov.,:PPPoE error: timeout 12:15:14, 25 Nov.,:PPPoE error: timeout 12:14:42, 25 Nov.,:PPPoE error: timeout 12:14:10, 25 Nov.,:PPPoE error: timeout 12:13:38, 25 Nov.,:PPPoE error: timeout 12:13:05, 25 Nov.,:PPPoE error: timeout 12:12:33, 25 Nov.,:PPPoE error: timeout 12:12:01, 25 Nov.,:PPPoE error: timeout 12:11:29, 25 Nov.,:PPPoE error: timeout 12:10:57, 25 Nov.,:PPPoE error: timeout 12:10:25, 25 Nov.,:PPPoE error: timeout 12:09:53, 25 Nov.,:PPPoE error: timeout 12:09:21, 25 Nov.,:PPPoE error: timeout 12:08:49, 25 Nov.,:PPPoE error: timeout 12:08:16, 25 Nov.,:PPPoE error: timeout 12:07:44, 25 Nov.,:PPPoE error: timeout 12:07:12, 25 Nov.,:PPPoE error: timeout 12:06:40, 25 Nov.,:PPPoE error: timeout 12:06:08, 25 Nov.,:PPPoE error: timeout 12:05:36, 25 Nov.,:PPPoE error: timeout 12:05:04, 25 Nov.,:PPPoE error: timeout 12:04:32, 25 Nov.,:PPPoE error: timeout 12:04:00, 25 Nov.,:PPPoE error: timeout 12:03:41, 25 Nov.,: HTTP UserAdmin timeout from 192.168.1.114 12:03:27, 25 Nov.,:PPPoE error: timeout 12:02:55, 25 Nov.,:PPPoE error: timeout 12:02:23, 25 Nov.,:PPPoE error: timeout 12:01:51, 25 Nov.,:PPPoE error: timeout 12:01:19, 25 Nov.,:PPPoE error: timeout 12:00:47, 25 Nov.,:PPPoE error: timeout 12:00:15, 25 Nov.,:PPPoE error: timeout 11:59:43, 25 Nov.,:PPPoE error: timeout 11:59:11, 25 Nov.,:PPPoE error: timeout 11:58:38, 25 Nov.,:PPPoE error: timeout 11:58:06, 25 Nov.,:PPPoE error: timeout 11:57:34, 25 Nov.,:PPPoE error: timeout 11:57:02, 25 Nov.,:PPPoE error: timeout 11:56:30, 25 Nov.,:PPPoE error: timeout 11:55:58, 25 Nov.,:PPPoE error: timeout 11:55:26, 25 Nov.,:PPPoE error: timeout 11:54:54, 25 Nov.,:PPPoE error: timeout 11:54:22, 25 Nov.,:PPPoE error: timeout 11:53:50, 25 Nov.,:PPPoE error: timeout 11:53:17, 25 Nov.,:PPPoE error: timeout 11:52:45, 25 Nov.,:PPPoE error: timeout 11:52:13, 25 Nov.,:PPPoE error: timeout 11:51:41, 25 Nov.,:PPPoE error: timeout 11:51:23, 25 Nov.,:HTTP UserAdmin login from 192.168.1.114 successfully 11:51:09, 25 Nov.,:PPPoE error: timeout 11:50:37, 25 Nov.,:PPPoE error: timeout 11:50:10, 25 Nov.,:HTTP UserBasic login from 192.168.1.114 successfully 11:50:08, 25 Nov.,:HTTP UserBasic login from 192.168.1.114 successfully 11:50:05, 25 Nov.,:PPPoE error: timeout 11:49:40, 25 Nov.,BR_LAN:The DHCP options that are offered by the device (id:9): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,119,252,95,44,46 | HostName: xxxs-Air | VendorId: 11:49:40, 25 Nov.,:DHCP Confirmation of Request 11:49:40, 25 Nov.,wl0:A WiFi device <34:36:3B:87:6D:0A> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G]) 11:49:33, 25 Nov.,:PPPoE error: timeout 11:49:00, 25 Nov.,:PPPoE error: timeout 11:48:28, 25 Nov.,:PPPoE error: timeout 11:47:56, 25 Nov.,:PPPoE error: timeout 11:47:24, 25 Nov.,:PPPoE error: timeout 11:46:52, 25 Nov.,:PPPoE error: timeout 11:46:20, 25 Nov.,:PPPoE error: timeout 11:45:48, 25 Nov.,:PPPoE error: timeout 11:45:44, 25 Nov.,wl0:Device <B6:5B:0A:0B:AC:AB> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G]) 11:45:31, 25 Nov.,BR_LAN:The DHCP options that are offered by the device (id:10): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,114,119,252 | HostName: xxxs-iPhone | VendorId: 11:45:31, 25 Nov.,:DHCP Confirmation of Request 11:45:31, 25 Nov.,wl0:A WiFi device <B6:5B:0A:0B:AC:AB> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G]) 11:45:16, 25 Nov.,:PPPoE error: timeout 11:44:44, 25 Nov.,:PPPoE error: timeout 11:44:11, 25 Nov.,:PPPoE error: timeout 11:43:39, 25 Nov.,:PPPoE error: timeout 11:43:07, 25 Nov.,:PPPoE error: timeout 11:42:35, 25 Nov.,:PPPoE error: timeout 11:42:03, 25 Nov.,:PPPoE error: timeout 11:41:31, 25 Nov.,:PPPoE error: timeout 11:40:59, 25 Nov.,:PPPoE error: timeout 11:40:27, 25 Nov.,:PPPoE error: timeout 11:39:55, 25 Nov.,:PPPoE error: timeout 11:39:22, 25 Nov.,:PPPoE error: timeout 11:38:50, 25 Nov.,:PPPoE error: timeout 11:38:18, 25 Nov.,:PPPoE error: timeout 11:37:46, 25 Nov.,:PPPoE error: timeout 11:37:14, 25 Nov.,:PPPoE error: timeout 11:36:42, 25 Nov.,:PPPoE error: timeout 11:36:10, 25 Nov.,:PPPoE error: timeout 11:35:38, 25 Nov.,:PPPoE error: timeout 11:35:06, 25 Nov.,:PPPoE error: timeout 11:34:34, 25 Nov.,:PPPoE error: timeout 11:34:01, 25 Nov.,:PPPoE error: timeout 11:33:29, 25 Nov.,:PPPoE error: timeout 11:32:57, 25 Nov.,:PPPoE error: timeout 11:32:25, 25 Nov.,:PPPoE error: timeout 11:31:53, 25 Nov.,:PPPoE error: timeout 11:31:21, 25 Nov.,:PPPoE error: timeout 11:30:49, 25 Nov.,:PPPoE error: timeout 11:30:26, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:30:25, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1 11:30:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:30:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:30:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:30:25, 25 Nov.,BR_LAN: Revoked address = 2a00:23c4:68a1:4300:ae84:c9ff:febb:2e23 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) 11:30:25, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,: Revoked address = 2a00:23c4:68a1:4301:ae84:c9ff:febb:2e21 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 0 / preferred time = 0) 11:30:25, 25 Nov.,: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 0 / preferred time = 0) 11:30:17, 25 Nov.,:PPPoE error: timeout 11:29:45, 25 Nov.,:PPPoE error: timeout 11:29:24, 25 Nov.,:PPPoE error: timeout 11:29:16, 25 Nov.,:PPPoE error: timeout 11:29:12, 25 Nov.,:PPPoE error: timeout 11:29:05, 25 Nov.,ptm0.101:VLAN VLAN_DATA connected 11:29:05, 25 Nov.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT] 11:29:05, 25 Nov.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT] 11:29:05, 25 Nov.,dsl:VDSL link Up: Down Rate=55730Kbps, Up Rate=10000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB 11:28:42, 25 Nov.,:VLAN VLAN_DATA disconnected 11:28:41, 25 Nov.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination) 11:28:41, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:28:41, 25 Nov.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination) 11:28:41, 25 Nov.,ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.11.141] is deleted 11:28:41, 25 Nov.,ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.11.141] is deleted 11:28:40, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:28:40, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:28:40, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1 11:28:39, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:28:39, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36 11:28:39, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:28:39, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:28:39, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) 11:28:39, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 240000000 / preferred time = 0) 11:28:39, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 240000000 / preferred time = 0) 11:28:39, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 240000000 / preferred time = 0) 11:28:39, 25 Nov.,dsl:VDSL Link Down: duration was 51 seconds 11:28:30, 25 Nov.,ppp1:TR69 creating new session with ACS 11:28:27, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36 11:28:27, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:28:27, 25 Nov.,ppp1:WAN DHCPv6 Mode : Statefull 11:28:27, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1 11:28:27, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:28:26, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36 11:28:26, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) 11:28:26, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 240000000 / preferred time = 0) 11:28:26, 25 Nov.,BR_LAN: Allocated address = 2a00:23c4:68a1:4300:ae84:c9ff:febb:2e23 (valid time = 2026291200 / preferred time = 2026291200) 11:28:26, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 2026291200 / preferred time = 2026291200) 11:28:26, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:28:25, 25 Nov.,ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0 11:28:25, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1 11:28:25, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) 11:28:25, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 240000000 / preferred time = 0) 11:28:25, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4301::/64 (valid time = 240000000 / preferred time = 0) 11:28:25, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 240000000 / preferred time = 0) 11:28:25, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 240000000 / preferred time = 0) 11:28:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:28:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:28:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:28:24, 25 Nov.,:WAN: SENSING AUTO VDSL 11:28:24, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36 11:28:23, 25 Nov.,ppp1:New DYN ROUTE is added [81.139.57.100/32 gw 172.16.11.141] 11:28:23, 25 Nov.,ppp1:New DYN ROUTE is added [81.139.56.100/32 gw 172.16.11.141] 11:28:23, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:28:23, 25 Nov.,ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100 11:28:23, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:28:23, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) 11:28:23, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 2026291200 / preferred time = 2026291200) 11:28:23, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4301::/64 (valid time = 2026291200 / preferred time = 2026291200) 11:28:23, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 2026291200 / preferred time = 2026291200) 11:28:23, 25 Nov.,ppp1:PPP: PPP INFO 11:28:22, 25 Nov.,ppp:PPP: IPCP_NAK 11:28:22, 25 Nov.,ppp:PPP: CHAP_SUCCESS 11:28:22, 25 Nov.,ppp:PPP: CHAP_RESPONSE 11:28:22, 25 Nov.,ppp:PPP: LCP_GOOD_ACK 11:28:22, 25 Nov.,ppp:PPP: LCP_REQUEST 11:28:22, 25 Nov.,:PPPoE error: timeout 11:28:06, 25 Nov.,:PPPoE error: timeout 11:27:58, 25 Nov.,:PPPoE error: timeout 11:27:54, 25 Nov.,:PPPoE error: timeout 11:27:51, 25 Nov.,BR_LAN:The DHCP options that are offered by the device (id:3): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,57,77,60,12,145,124,55 | RequestOption55: 1,121,33,3,6,12,15,28,44,51,54,58,59,81,119,252 | HostName: HPCB115A | VendorId: HP Printer 11:27:50, 25 Nov.,:DHCP Confirmation of Request 11:27:49, 25 Nov.,ptm0.101:VLAN VLAN_DATA connected 11:27:49, 25 Nov.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT] 11:27:49, 25 Nov.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT] 11:27:49, 25 Nov.,dsl:VDSL link Up: Down Rate=55699Kbps, Up Rate=10000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB 11:27:47, 25 Nov.,wl1:A WiFi device <AC:E2:D3:CB:11:5A> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G]) 11:27:45, 25 Nov.,wl1:Device <AC:E2:D3:CB:11:5A> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G]) 11:27:31, 25 Nov.,wl1:(1/6) Channel Hopping initiated/Manually initiated 11:27:27, 25 Nov.,:VLAN VLAN_DATA disconnected 11:27:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:27:25, 25 Nov.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination) 11:27:25, 25 Nov.,ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination) 11:27:25, 25 Nov.,ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.11.141] is deleted 11:27:25, 25 Nov.,ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.11.141] is deleted 11:27:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:27:24, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1 11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:27:24, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36 11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active 11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive 11:27:23, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296) 11:27:23, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 2026291200 / preferred time = 2026291200) 11:27:23, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 2026291200 / preferred time = 2026291200) 11:27:23, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 2026291200 / preferred time = 2026291200) 11:27:23, 25 Nov.,dsl:VDSL Link Down: duration was 1963 seconds

Re: DSL disconnects over and over.

imjolly — Thu, 25 Nov 2021 13:36:21 GMT

it's not the logs but the information showing your stats

advanced settings then technical log information

Re: DSL disconnects over and over.

myinternetisdisgrace — Thu, 25 Nov 2021 13:44:32 GMT

Hi, thanks, is this this one?

Product name: BT Hub 6A Serial number: +084319+NQ64204222 Firmware version: SG4B1000E020 Firmware updated: 29-Mar-2020 Board version: 1.0 Gui version: 1.115.0 DSL uptime: 0 Days, 0 Hours 7 Minutes 55 Seconds Data rate: 10.00 Mbps / 55.00 Mbps Maximum data rate: 18148 / 59178 Noise margin: 11.4 dB / 6.7 dB Line attenuation: 20 dB Signal attenuation: 11.6 dB / 20 dB VPI / VCI: 0/38 Modulation: G_993_2_ANNEX_B Latency type: Fast Path Data sent / received: 5 MB Uploaded / 15 MB Downloaded Broadband username: bthomehub@btbroadband.com BT Wi-fi: Active 2.4 GHz wireless network name: BTHub6-X5X5 2.4 GHz wireless channel: Smart (Channel 6) 5 GHz wireless network name: BTHub6-X5X5 5 GHz wireless channel: Smart (Channel 36) Wireless security: WPA2 (Recommended) Wireless mode: Mode 1 Firewall: On MAC address: AC:84:C9:BB:2E:23 Software variant: - Boot loader: 7.33.1

Re: DSL disconnects over and over.

imjolly — Thu, 25 Nov 2021 14:03:53 GMT

from stats you are on fibre 1 with max connection of 55/10mb your connection time is only 7 minutes was that router dropping connection or manual reset?

interesting your speed is still ok despite the numerous disconnection

can you post results from dslchecker?

Re: DSL disconnects over and over.

myinternetisdisgrace — Thu, 25 Nov 2021 16:23:25 GMT

Speed is fine. I dont reset router unless its orange for long time. Since 18th of November (factory reset by BT engineer) the message `Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)` indicating internet disconnection happened around 110 times (220 messages, 2 messages per disconnection). Some evenings I cant watch Netflix, not to mention play online (me or my son).

Below ADSL checker result:

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DSL disconnects over and over.

Re: DSL disconnects over and over.

Re: DSL disconnects over and over.

Re: DSL disconnects over and over.

Re: DSL disconnects over and over.

Re: DSL disconnects over and over.

Re: DSL disconnects over and over.