This topic

Bt900 Fast Download but Upload not reaching past 50mb.

Antard — Thu, 25 Nov 2021 15:09:07 GMT

Hi there Ive had Bt900 installed since monday 22nd Nov. I have great download speeds via ethernet connection but my uploads seems to be capped at around 50mb.

Anyone any ideas to why this is happening. I backup lots of raw photography files via the cloud and this is slowing my process down.

any help apprectiated TIA.

Andrew

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Keith_Beddoe — Thu, 25 Nov 2021 15:15:49 GMT

@Antard

Give it another 24 hours, as the hub configuration file needs to be updated automatically by BT. If it still does not change, then please post back here.

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Antard — Thu, 25 Nov 2021 15:16:55 GMT

Ok ill give it to Monday.

cheers @Keith_Beddoe

Re: Bt900 Fast Download but Upload not reaching past 50mb.

imjolly — Thu, 25 Nov 2021 15:18:34 GMT

numerous similar posts

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload thro... - Page 13 - BT Community

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Keith_Beddoe — Thu, 25 Nov 2021 15:22:37 GMT

@Antard wrote:

Ok ill give it to Monday.

cheers @Keith_Beddoe

I believe the default configuration for the Smart hub 2 has a limitation, to avoid disconnection issues on FTTC uploads. A parameter change is needed to remove this limitation on FTTP, and that relies on the BT server having your hub serial number to send the update.

If these do not tie up, then a moderator will need to contact you and fix the problem.

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Eeyoree — Thu, 25 Nov 2021 15:59:36 GMT

I also upgraded on Monday 22nd to 900 (from 500), primarily for the increased upload speed.

As of today, it appears to be capped at my prior limit of 70Mbits/s, whereas I was expecting above 100.

No issues with download speed however, getting 830+ Mbits/s.

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Keith_Beddoe — Thu, 25 Nov 2021 16:35:44 GMT

@Eeyoree

You may need to give it a bit longer for the hub to update to the new limit.

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Antard — Thu, 25 Nov 2021 17:38:23 GMT

Seems to have done the job, since I posted this it has steadly risen, now running 90-110mb each test which is great news.

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Eeyoree — Thu, 25 Nov 2021 18:11:21 GMT

Good to know - thanks Antard.

I will be patient

Re: Bt900 Fast Download but Upload not reaching past 50mb.

JohnC2 — Thu, 25 Nov 2021 19:15:09 GMT

Hi @Eeyoree, welcome to the forum, and as long as the hub remains connected the upload should lift automatically. If you don't see an improvement after the weekend post back and we'll be happy to arrange for this manually for you.

cheers

John

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Eeyoree — Tue, 30 Nov 2021 18:28:30 GMT

Hi @JohnC2 - unfortunately there has not been any improvement to my upload speed over the last week - it seems to be capped at "exactly" 70Mbits/s.

Is there something I can do manually at my side?

Many thanks -

Re: Bt900 Fast Download but Upload not reaching past 50mb.

DanielS — Tue, 30 Nov 2021 19:20:04 GMT

Hi @Eeyoree,

I'm sorry to see that it hasn't increased for you yet. I'd like to offer you my team's help. I'll send you a private message with the information that I need.

Thanks
DanielS

Re: Bt900 Fast Download but Upload not reaching past 50mb.

JohnC2 — Thu, 02 Dec 2021 12:09:20 GMT

Hi @Eeyoree, the cap should be lifted now on the upload please would you test and let me know how your upload is performing.

Cheers

John

Re: Bt900 Fast Download but Upload not reaching past 50mb.

Eeyoree — Fri, 03 Dec 2021 12:33:40 GMT

Hi @JohnC2 ,

I can confirm the cap has now been lifted - and just tested at 108Mbits/s upload -

Many thanks for your help!