https://community.bt.com/t5/Archive-Staging/Is-there-any-way-to-report-an-intermittent-connection-problem/m-p/2197021#M1219657 <P>Is there any way to report an issue like this to BT?</P><P>Screenshot linked shows that firewall is seeing 2-20minute disconnects multiple times a day. The BT fault reporter doesn't seem to allow anything except testing the connection, which either leads to BT seeing a fault, and creating a fault ticket that is then resolved when the connection reestablishes (without me being able to add information) or not detecting a problem (and also not allowing me to report any particular issues).</P><P><A href="https://photos.app.goo.gl/L9wZxtDPh1gwtGiJ9" target="_blank">https://photos.app.goo.gl/L9wZxtDPh1gwtGiJ9</A></P> Thu, 25 Nov 2021 18:56:40 GMT tobiasjs 2021-11-25T18:56:40Z https://community.bt.com/t5/Archive-Staging/Is-there-any-way-to-report-an-intermittent-connection-problem/m-p/2197021#M1219657 <P>Is there any way to report an issue like this to BT?</P><P>Screenshot linked shows that firewall is seeing 2-20minute disconnects multiple times a day. The BT fault reporter doesn't seem to allow anything except testing the connection, which either leads to BT seeing a fault, and creating a fault ticket that is then resolved when the connection reestablishes (without me being able to add information) or not detecting a problem (and also not allowing me to report any particular issues).</P><P><A href="https://photos.app.goo.gl/L9wZxtDPh1gwtGiJ9" target="_blank">https://photos.app.goo.gl/L9wZxtDPh1gwtGiJ9</A></P> Thu, 25 Nov 2021 18:56:40 GMT https://community.bt.com/t5/Archive-Staging/Is-there-any-way-to-report-an-intermittent-connection-problem/m-p/2197021#M1219657 tobiasjs 2021-11-25T18:56:40Z https://community.bt.com/t5/Archive-Staging/Is-there-any-way-to-report-an-intermittent-connection-problem/m-p/2197023#M1219658 <P>Ring either 150 from a BT phone or 0800800150 from a mobile.</P><P>It may be beneficial to do a quiet line test first. 17070, best with corded phone. Any noise report&nbsp; line fault not a broadband one.</P> Thu, 25 Nov 2021 19:07:33 GMT https://community.bt.com/t5/Archive-Staging/Is-there-any-way-to-report-an-intermittent-connection-problem/m-p/2197023#M1219658 pippincp 2021-11-25T19:07:33Z