This topic

Upgrading to full fibre

Mcupool — Wed, 01 Dec 2021 20:43:45 GMT

Hi I have a booking to upgrade to full fibre next week. I am aware of the work required at my house but have a couple of queries. 1. What is in the welcome pack you receive? I ask this as my pack doesn’t say new hub. 2. If no new hub will I have to return my hub as my order states to return it? 3. With the installation do the engineers remove the old line as not going to be using it? Just a little confused with a few bits

thanks in advance

Re: Upgrading to full fibre

pippincp — Wed, 01 Dec 2021 21:24:00 GMT

Engineers do not currently remove the old line. If you already have a smart hub you may not be sent a replacement.

Re: Upgrading to full fibre

Mcupool — Wed, 01 Dec 2021 21:34:02 GMT

But states no new hub to be sent and need to send old hub back?

Re: Upgrading to full fibre

pippincp — Wed, 01 Dec 2021 22:15:15 GMT

If you don't get a new hub don't send the old one back.

Re: Upgrading to full fibre

Starwire — Thu, 02 Dec 2021 06:45:00 GMT

If you already have a Smart Hub 2 you won’t need a new one as the Smart Hub 2 now has a Toggle Switch in the Settings where the 4th LAN Port can be switched to a WAN Port to connect it to the ONT.

Re: Upgrading to full fibre

RobbieMac — Thu, 02 Dec 2021 08:46:54 GMT

Good morning @Mcupool

Welcome to the BT Community and thanks for your posts.

Good to see you're getting Full Fibre installed next week. Let us know how your install goes. If you have any problems feel free to post back and we'll keep you right 😁

All the best,

Robbie