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Bt Connection Flashing Purple

Jadeh — Mon, 06 Dec 2021 09:22:39 GMT

Had email saying my broadband connection was ready. Checked the hub and its flashing purple. Checked the cords were all connected properly and still not working.

I'm connected using the white extension thing as the port in my house is a phone line connection point. I don't have any other connection points in my house.

What am I doing wrong??

Re: Bt Connection Flashing Purple

NeilO — Mon, 06 Dec 2021 10:31:39 GMT

Hi @Jadeh Welcome to the community and thanks for posting, I'm sorry to see you're having problems connecting your BT Broadband. Have you followed these steps to connect the Hub?

Thanks

Neil

Re: Bt Connection Flashing Purple

imjolly — Mon, 06 Dec 2021 10:36:17 GMT

if you connect a landline phone do you get a dial tone?

Re: Bt Connection Flashing Purple

Jadeh — Mon, 06 Dec 2021 10:38:47 GMT

Hi,

I have followed all the steps to setting it up and checked the wires are all connected correctly.

I don't have a landline phone, only broadband.

Re: Bt Connection Flashing Purple

NeilO — Mon, 06 Dec 2021 11:19:53 GMT

Hi, @Jadeh I'm sorry that didn't help. To get assistance with this quickly, I'd recommend giving us a call freephone on 0800 800 150

Post back and let us know how you get on.

Thanks

Neil